topic Webex app for Windows - Voicemail notification counter reset in Webex Meetings and Webex App

Webex app for Windows - Voicemail notification counter reset

Bungeecork — Wed, 22 May 2024 23:04:11 GMT

Hi All,

The app in Windows works fine, and I can click a telephone number on my PC to make my desk phone dial the number - awesome

But the app tells me I have 6 voicemails. I don't.

How do I reset the counter (bubble?) on the Voicemail menu link to stop showing me there are 6 voicemails?

Thanks.

Re: Webex app for Windows - Voicemail notification counter reset

dtibbe — Thu, 30 May 2024 19:50:49 GMT

Have you tried resetting the local database?

Help->Health Check -> Reset database in the bottom of the window

Re: Webex app for Windows - Voicemail notification counter reset

Bungeecork — Fri, 31 May 2024 04:23:02 GMT

Thank you. I didn't realise that health check existed so I never tried it before.
I wish I could report success but, alas, after the database reset and logging in again the Voicemail icon badge reappeared and was still saying "6".