topic Re: Webex team application stuck to logon in Webex Meetings and Webex App

Webex application stuck to logon

R T — Wed, 01 Jun 2022 23:50:50 GMT

I installed the new Webex version 42.5.0.22254 recently. Before I used Webex Meeting many years and did not experience any logon issue. After installed the Webex and tried to logon, it was stuck after logon with my email. I can see the spinning wheel only....

Have waited for few minutes but still stuck on the same window.....

Re: Webex team application stuck to logon

R T — Wed, 01 Jun 2022 08:22:15 GMT

I'm reading the Cisco document, but I got a question that whether I should bypass the http inspection for some domains? Currently our proxy has bypassed *.webex.com but still doesn't work.

 SSL/TLS/HTTPS Inspection for Webex Teams Desktop Apps
The Webex Teams apps rely on the certificates installed in the underlying OS Trust store to bypass the
Webex Teams certificate pinning process. If the enterprise CA certificate exists in the OS Trust store,
the Webex Teams app will trust certificates signed by the enterprise CA, when presented to it by the
proxy server. This bypasses the certificate pinning process used by the Webex Teams app and allows
a TLS connection to be established to the proxy server

Re: Webex team application stuck to logon

Roger Kallberg — Wed, 01 Jun 2022 08:59:30 GMT

Not related to your question as such, but there is nothing that is named Webex Teams since a good amount of time. It is named Webex and nothing else. For your issue as such I'd recommend you to have a look at the client logs that are present in the user profile AppData\Local\CiscoSpark directory. In the log files you should with a little effort get a clue what is at fault for you.

Re: Webex team application stuck to logon

R T — Wed, 01 Jun 2022 23:49:19 GMT

@Roger Kallberg Appreciated for your advice.

Re: Webex application stuck to logon

Jason Nash — Tue, 09 Aug 2022 21:29:43 GMT

Same issue here for a few user profiles now, we use SAML SSO (Okta). Did you ever get a resolution to this one?

Re: Webex application stuck to logon

R T — Fri, 12 Aug 2022 02:37:51 GMT

We fixed the issue after update the version of Microsoft Edge. Hope it can help.

Re: Webex team application stuck to logon

harieravie7988 — Fri, 07 Feb 2025 06:10:01 GMT

This Solution nothing fixed for me ...
So I uninstalled again,

As I'm using windows 11, I would recommended everybody to install Webex from default Microsoft store which supports your OS.

try using windows search,

Search Webex in Microsoft webstore app,

install Webex,

Problem solved..

This is the only way I fixed.

Thank me later