topic Re: How to disable ctrl-shift-z keybinding? in Webex Meetings and Webex App

How to disable ctrl-shift-z keybinding?

DMoberg — Wed, 16 Oct 2024 12:34:14 GMT

As title

Re: How to disable ctrl-shift-z keybinding?

Jonathan Schulenberg — Wed, 16 Oct 2024 22:48:18 GMT

See Webex App | Keyboard navigation and shortcuts

Re: How to disable ctrl-shift-z keybinding?

DMoberg — Thu, 17 Oct 2024 05:36:58 GMT

Oh, they fixed this now? Finally!

Re: How to disable ctrl-shift-z keybinding?

DMoberg — Sun, 23 Feb 2025 13:11:13 GMT

Unfortunately the keybindings seem to reset randomly?

Re: How to disable ctrl-shift-z keybinding?

DMoberg — Sun, 23 Feb 2025 13:16:08 GMT

No, removing this keyboard shortcut seems to have no effect. ctrl-shift-z still stops the screen sharing. Can we get a dev here to look at this bug?

Re: How to disable ctrl-shift-z keybinding?

Jonathan Schulenberg — Sun, 23 Feb 2025 13:47:12 GMT

There have been sporadic instances of an app update losing local user preferences - which of course is a problem & a bug.

You’ll need to open a TAC case if you feel there is an actual product defect. The support forums are primarily peer-to-peers; Cisco usually isn’t acting upon what is discussed here.

Re: How to disable ctrl-shift-z keybinding?

DMoberg — Sun, 23 Feb 2025 16:22:20 GMT

Where/How to open TAC case?

Re: How to disable ctrl-shift-z keybinding?

Jonathan Schulenberg — Mon, 24 Feb 2025 14:57:31 GMT

First search result: Create a TAC Support Case. Since this is apparently new for you, be prepared to jump through typical tier one help desk-type questions, e.g. have you restarted, have you reinstalled. You seem to have two problem statements that need to be investigated:

The Stop Sharing keyboard shortcut continues to trigger when another app is in the foreground after unchecking Global in Preferences > Keyboard shortcuts.
Changes to keyboard shortcuts, such as unchecking Global, are lost when the app upgrades from version X to Y

You will almost certainly need to supply logs from the app, maybe a screen recording. If they agree that there is a defect, don't let them placate you with "see if it's fixed in the next monthly release"; it's a stall tactic. They owe you a customer-visible defect ID in the bug toolkit and, although you cannot see this second part, to link your support case number to the internal Jira ID so it counts as a customer-found defect (a bad thing for the developers and Q&A teams).

Re: How to disable ctrl-shift-z keybinding?

DMoberg — Mon, 24 Feb 2025 15:18:38 GMT

Thanks for the heads up! I found the TAC I think and already got the "have you restarted" question... Your information will help me get help here. thanks again.