topic Terminal Huawei TE50 non fonctionnel - WEBEX - H323 in Webex Meetings and Webex App

Terminal Huawei TE50 non fonctionnel - WEBEX - H323

SMTC — Tue, 22 Jul 2025 09:44:53 GMT

Bonjour,

Depuis quelques semaines, impossible d’initialiser une réunion Webex avec un terminal huawei TE50 H323.

La connexion s’établit mais la demande de code ne se fait plus puis une erreur réseau se produit.

Le terminal n'est plus soutenu et le dernier firmware remonte à 2023.

Un changement a-t-il été opéré cote Webex ?

Merci pour vos retours.

Cordialement.

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Hello,

For several weeks, I've been unable to initiate a Webex meeting with a Huawei TE50 H323 device.

The connection is established, but the code request is no longer made, and then a network error occurs.

The device is no longer supported, and the latest firmware dates back to 2023.

Has anything changed on the Webex side?

Thank you for your feedback.

Sincerely,

Re: Terminal Huawei TE50 non fonctionnel - WEBEX - H323

Jonathan Schulenberg — Tue, 22 Jul 2025 12:02:50 GMT

There’s nothing H.323-related in the meeting release notes. Are you performing a direct IP dial or using the URI (H.323 Annex O)? And whatever your answer, does the other option have the same outcome?

And you have confirmed there are no firewall or IPS rules messing with the traffic - especially protocol inspection (OSI Layer 7) type features?

Re: Terminal Huawei TE50 non fonctionnel - WEBEX - H323

SMTC — Tue, 22 Jul 2025 12:28:15 GMT

Thank you for your feedback.
The IP address 62.109.219.4 or "##4465578##@webex.com" gives the same result.
The filtering rules are verified and correct, as the system was working a few weeks ago.
The Huawei system may no longer be supported by Webex.