topic Re: Microphone Not Working On WebEx Session in Webex Meetings and Webex App

Microphone Not Working On WebEx Session

John.Schneider — Mon, 04 May 2020 09:09:36 GMT

I have a Jabra Pro headset. When joining a WebEx meeting, I can hear the audio, but the microphone is not working. When taking calls on my phone it works fine. I've checked all the setting I can find, but can't figure out where the problem is.

Any help would be greatly appreciated.

Re: Microphone Not Working On WebEx Session

Mike_Brezicky — Fri, 13 Mar 2020 11:53:36 GMT

When in the webex meeting, open the menu Audion > Speaker, Microphone, and Camera. In this pop up, please ensure your correct mic is selected. IT will allow you to test and see the audio meter bars as well.

Re: Microphone Not Working On WebEx Session

gabriela-webex — Thu, 14 May 2020 15:50:38 GMT

Had the same problem and solved it as Mike says on his reply. Only adding that I had 2 options offered for the MIC, "headphones" and "headset", being Headset the one that includes MIC and therefore works. Attaching screenshot.

Re: Microphone Not Working On WebEx Session

marktaylor16685 — Thu, 09 Jul 2020 14:14:01 GMT

My headset was appearing in the sound option, but the headst wasn't appearing in the mic?

Re: Microphone Not Working On WebEx Session

garrmoy01 — Wed, 18 Nov 2020 17:48:30 GMT

Hi Mike,

I'm having a similar issue, but when I open up the settings, the Mic drop down bar is greyed out "no microphone". It states it cannot detect a mic device. Now, if I open up my computer's camera app, the mic works just fine and is detected. I'm only having issues when on a webex.

Re: Microphone Not Working On WebEx Session

DonaldLiu97416 — Fri, 20 Nov 2020 19:45:18 GMT

I don't see and "Audion" menu. When I click on the "gear" icon, I got "Preferences", then I had to guess that audio settings might be under "Meeting join options" (the title is too obscure!) Then, I see "Video device" and "Computer audio, phone, and camera". There is a button for testing "Speaker" but no button for testing "Microphone". The whole thing is poorly put together.

Re: Microphone Not Working On WebEx Session

CesareGiuseppeRovelli92896 — Thu, 18 Feb 2021 15:21:12 GMT

Hello Mike,

I have a Mic. problem with new WebEx 40 and WebEx 41 on Windows 7 32bit PC.

In settings, I choose a right Audio Device "SoundMAX Integrated Digital Audio" (PCI\VEN_8086&DEV_266E&SUBSYS_3005103C) and I can perform a good test for both Speaker and Microphone, but when I use WebEx in a call, the Speaker works fine while the Mic. NO.

The other people connected in a call, told me that my voice is not clear and intermittent.

So, I had to Rool Back to WebEx Teams 3.0.15410.0 to have a normal functionality and modify Windows Registry to avoid Automatic Update.

I've tried to change different Driver versions without any effect.

On other Windows 10 64bit PC both WebEx 40 and WebEx 41 with different HW (Realtek) work fine.

Are the new WebEx 40/41 working only on Windows 10 OS?

Could you help me, please?

Many thanks in advance.

Re: Microphone Not Working On WebEx Session

kndskelton — Wed, 24 Feb 2021 20:38:23 GMT

The only thing I can add to this is a recent experience where one of my Participants, using Win 10, wasn't able to use their mic. I found that in Windows Privacy Settings the mic wasn't selected to allow Apps to use the device. Once I enabled it.. the mic worked perfectly.

Re: Microphone Not Working On WebEx Session

MUSTAFA SALAH — Fri, 23 Dec 2022 23:53:10 GMT

Check List:

1. Check Sound Mixer

2. Privacy Settings

3. Headphone settings

4. Drivers

Re: Microphone Not Working On WebEx Session

pgweb — Wed, 16 Aug 2023 08:00:47 GMT

I have the same problem - and this is not a settings problem in the app. I've into my 3rd pair of Jabra but there is always a challenge to get the mic to work in WebEx. But the same challenge is with Teams so it is on the OS level (running Mac Pro 2023 + Jabra Elite 7 Pro)... I never got it to work and are using another Mic instead.

Re: Microphone Not Working On WebEx Session

ansariumairm — Fri, 08 Nov 2024 14:11:48 GMT

I know I'm a little late to the party and it's almost the end of 2024 and I am also experiencing the same issue. I have the Samsung Galaxy Buds3 Pro. I have no problem with them and they work just fine with everything else with the exception of Cisco WebEx meetings. I can hear everything well, however, the mic doesn't work. I have tried to change settings on Windows and WebEx but it makes no difference. Via Zoom it works perfectly fine.

Re: Microphone Not Working On WebEx Session

thomas-uttendorfer — Fri, 26 Sep 2025 13:31:41 GMT

When testing audio in Webex Application everything is fine. Microphone and Earphones work as expected. As soon as I initiate a call or pick up a call the (only) microphone ist not working anymore. When I then go to the app I see the following screen. I can change the microphone to that one of my webcam an can continue the call. This happend all of a sudden a few days ago on two of my machines one windows 10 and one windows 11. It must be something between Jabra and Webex.

Re: Microphone Not Working On WebEx Session

thomas-uttendorfer — Wed, 01 Oct 2025 12:01:52 GMT

I found the solution to my problem on my own. It seems that the audio setting "Windows audio signal processing" must be set to "automatic". Before it was set to "bypass". That solved the problem that the microphone "disappeared" the moment I picked up a call or initiated a call.

Re: Microphone Not Working On WebEx Session

jf2000 — Fri, 03 Oct 2025 13:20:33 GMT

Experience matched mine and solution fixed my situation. It's been a pain this week, so thank you.

Re: Microphone Not Working On WebEx Session

ppelala — Thu, 16 Oct 2025 19:17:28 GMT

Even after I update to 'Automatic' I still have the same issue.
This problem started a week or so back... Any help is appreciated.
Thanks in Advance.

Re: Microphone Not Working On WebEx Session

thomas-uttendorfer — Fri, 17 Oct 2025 06:18:18 GMT

Have you tried all three options for "Windows audio signal processing"?

Is your microphone working when testing audio and it just turns off when a call starts?

Re: Microphone Not Working On WebEx Session

ppelala — Fri, 17 Oct 2025 17:55:03 GMT

Yes, I tried with all 3 options - Automatic, Use, Bypass - updated the setting and closed and opened webex. The issue exists. I tried with Beats Flex, Cisco Headset - Its the same.

Mic does not work even when testing audio in webex.

However it works in windows :

Re: Microphone Not Working On WebEx Session

thomas-uttendorfer — Mon, 20 Oct 2025 07:21:39 GMT

Hi,

then it's another problem than mine. My microphone worked when testing it in WebEx. It "only disappeared" when I initiated a call. Maybe you should try other options mentioned in this thread.

Regards Thomas