topic Re: Can't log into my dashboard on WebEx in Webex Meetings and Webex App

Can't log into my dashboard on WebEx

sshermer — Thu, 09 Nov 2023 01:24:19 GMT

For over a week now, I can't log in. WebEx keeps escalating my issue, to no avail. I've tried different browsers, I've cleared my cache, I've tried a different computer, tried using the mobile app on my phone. Nothing is working. Have reset the password about 4 times now. Anyone else having trouble? Luckily, I can join any meetings I've already scheduled, but I cannot schedule any new meetings, etc.

Re: Can't log into my dashboard on WebEx

Jonathan Schulenberg — Thu, 09 Nov 2023 11:03:43 GMT

Is SSO enabled or are you using Webex CI for authentication? If the latter, same behavior with the Webex desktop app and the browser? Is there any ad-block plugin that could potentially interfere?

Re: Can't log into my dashboard on WebEx

sshermer — Thu, 09 Nov 2023 17:58:05 GMT

haha. Def a non-IT person here. I have no idea if it is SOS enabled, but I think (but don't know for sure!) that it uses WebEx CI. No ad-block plug-ins. Happens on desktop and browser. Yesterday, WebEx sent me a link to try, but it only got me into my "profile". I absolutely can't get into the page where one does scheduling, looks at recordings, and so on. This all started, when for the first time, a "use cookies" notification came up - which has never been there before.

Re: Can't log into my dashboard on WebEx

sreyesmo — Thu, 09 Nov 2023 18:20:01 GMT

Hey @sshermer

I have reached the owner of your case to discuss additional options on how to move forward. This one is quite unique.

btw: SSO is not enabled.

Re: Can't log into my dashboard on WebEx

Isabella54 — Thu, 30 Nov 2023 19:24:33 GMT

If you're experiencing persistent login issues with WebEx despite trying various troubleshooting steps and the support team's efforts, consider reaching out to WebEx customer support directly. Ensure you provide detailed information about the troubleshooting steps you've taken, including browser and device details. You may also check online forums or communities to see if others are facing similar problems or if there are any suggested solutions.

Re: Can't log into my dashboard on WebEx

sshermer — Tue, 14 Nov 2023 12:36:28 GMT

I did reach out directly to support. I've sent them the .har file and screen shots. They keep escalating my problem because they have not been able to remedy the issue so far.

Re: Can't log into my dashboard on WebEx

sshermer — Mon, 27 Nov 2023 22:54:55 GMT

Issue is still ongoing. I sent a .har file and screen shot on Nov 15. Never heard anything back. I emailed hem again (through the ongoing thread) and it came back as "This an automated notification, to inform that Case for this issue is Closed and cannot be re-opened. To open a new case and continue working on the problem, please start a new email thread and send to Cisco Support team.
NOTE: Continuation of old email thread (RE:, FW:) is recognized as communication for old, closed case."

I am about to ditch WebEx for good and move to Teams or something!! So frustrating.

Re: Can't log into my dashboard on WebEx

joecool0821 — Wed, 18 Mar 2026 12:20:12 GMT

Yes and I've put in multiple tickets and all they do is ask for logs and say it's on my companies end. Cisco engineers have been completely useless. It's really rather pathetic

Re: Can't log into my dashboard on WebEx

joecool0821 — Wed, 18 Mar 2026 12:20:36 GMT

Everyone has.