Webex meeting recording taking several hours to Generate

PatrickCavell85782 — Fri, 08 May 2026 14:13:08 GMT

I conducted a Webex meeting yesterday. I always record these sessions and send the recording link to my customers. Typically Webex finishes generating the recording within an hour or two of concluding my session.

However, it’s been 23 hours and Webex is stating that the recording is still being generated.

Open to any guidance on what could be happening here.

Thanks

Re: Webex meeting recording taking several hours to Generate

sreyesmo — Fri, 08 May 2026 14:21:14 GMT

hey Patrick

There is an open incident for this matter at https://status.webex.com/commercial/status?lang=en_US

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Regions: N. America (West), N. America (East), South America, Canada, EMEA, APAC, ANZ

Reference #: PUB0015738

investigating - Engineering is investigating an issue causing NBR Consolidation delay. Network Based Recordings will be delayed post 24 hours of recordings are being created. Recordings playback/download may be available post service restoration. Meetings recorded between the impacted duration and new recordings are also impacted. Webex Meetings recordings are impacted globally however Webex Calling recordings are impacting only recordings in EU region. We are working to restore the service and apologize for any inconvenience this may cause.

topic Re: Webex meeting recording taking several hours to Generate in Webex Meetings and Webex App

Webex meeting recording taking several hours to Generate

Re: Webex meeting recording taking several hours to Generate