topic Re: webex teams web app doesn't support Microsoft Edge? (blank browser when launching teams.webex.com) in Webex Meetings and Webex App

webex teams web app doesn't support Microsoft Edge? (blank browser when launching teams.webex.com)

dvincent1 — Wed, 06 May 2020 03:04:58 GMT

i've recently started rolling out webex teams invites to our company employees and because i normally use google chrome, i never noticed that under windows 10 the webex teams web app fails to load with a blank page.

Windows 10, Version 1903: 18362.30

Now, i have had this happen on multiple systems, all version 1903, but different builds (like 18362.778)

The login page works perfectly fine within Google Chrome ( 81.0.4044.129) and Firefox (76.0)

Is it possible that both IE11 (which apparently isn't supported, but i don't see any mentioned anywhere) and Microsoft Edge are not supported?

Opening developer tools seems to reveal the following error on console:

SCRIPT1028: SCRIPT1028: Expected identifier, string or number

app-b3b4fc799b585fdd58ed.js (2,530368)

This leads to the following section:

No idea what is going on here, maybe something that crept up recently, or related to a CDN?

Regards,

Dave

Re: webex teams web app doesn't support Microsoft Edge? (blank browser when launching teams.webex.com)

Wayne DeNardi — Wed, 06 May 2020 03:22:23 GMT

@dvincent1 wrote:

Is it possible that both IE11 (which apparently isn't supported, but i don't see any mentioned anywhere) and Microsoft Edge are not supported?

There is a Supported Operating System and Browsers document that may help.

Re: webex teams web app doesn't support Microsoft Edge? (blank browser when launching teams.webex.com)

dvincent1 — Wed, 06 May 2020 03:29:28 GMT

Wayne,
unfortunately the link provided doesn't include any entries associated with the webex teams web app. thanks for the effort however!

Regards,

Dave

Re: webex teams web app doesn't support Microsoft Edge? (blank browser when launching teams.webex.com)

Ashish Patel — Wed, 06 May 2020 22:48:59 GMT

https://help.webex.com/en-us/fz1e4b/System-Requirements-for-Cisco-Webex-Services
under Web -

Re: webex teams web app doesn't support Microsoft Edge? (blank browser when launching teams.webex.com)

Fritz_H — Fri, 08 May 2020 09:28:22 GMT

@dvincent1
As it seems you are still using the old, "walking dead" Edge-Browser.

You might have heard that Microsoft finally realized that this Browser was no success and
decided to develop a new "Edge" with the Chrome-Engine in the core.
(that makes Firefox the last, "free" browser and therefore the preferred one for people who take care..)

This new Edge-Bowser will replace the "old, dead" Edge at some time in the future.
The "new Edge" is available here: https://www.microsoft.com/en-us/edge

BTW: the Webex-Teams Client -software does not require admin-privileges for installation.

Fritz

Re: webex teams web app doesn't support Microsoft Edge? (blank browser when launching teams.webex.com)

Damien McCoy — Sat, 09 May 2020 10:48:41 GMT

Can you try web.webex.com rather than teams.webex.com