topic Re: Webex Teams and CUCM FAC in Webex Meetings and Webex App

Webex Teams and CUCM FAC

daniel.jurado — Sat, 03 Oct 2020 16:53:31 GMT

Hi guys, I hope you're fine.

I integrated Cisco Webex Teams with Cisco Call Manager vía Calling in Webex Teams (Unified CM).
I can make calls internal and to the PSTN.

But when I try to make Calls to the PSTN and use FAC (Force Authorization Code - Feature in CUCM), the calls don't connect, but without FAC, the call established.

I try to dial: 9<PSTN number>*<FAC>#; in 20 seconds, I see in the screen the PSTN number, but not establish the call.

Also, I don´t hear dial-tone.

Is there a limitation in Webex Teams to use FAC?
Is necessary to make some configuration in CUCM?

Thanks!

Re: Webex Teams and CUCM FAC

Avinash Gaur — Sun, 04 Oct 2020 21:12:34 GMT

Hello @daniel.jurado,

FAC or CMC, currently does not work with WebEx teams. There is already a feature enhancement request for this issue.

Thanks,

Avinash

Re: Webex Teams and CUCM FAC

Marcelo Bergamini — Fri, 22 Jan 2021 19:17:14 GMT

Hi Avinash,

Could you tell me if it does not work yet ? Some link ou release to check this information ?

Thanks!