topic Re: Cisco Webex Meetings delete application data and cache on Windows systems in Webex Meetings and Webex App

Cisco Webex Meetings delete application data and cache on Windows systems

nicovon — Sun, 18 Oct 2020 16:39:50 GMT

Good evening, I wanted to know how to properly delete Cisco Webex Meetings application data and cache on Windows systems.
I intend to completely reset the application as if it had never been opened before.
in the AppData\Local\WebEx folder I guess there are executables, while in the AppData\LocalLow\WebEx and AppData\Roaming\WebEx folders I don't know exactly what to delete.

Re: Cisco Webex Meetings delete application data and cache on Windows systems

Cole Callahan — Tue, 20 Oct 2020 14:48:18 GMT

Hello @nicovon ,

Thanks for posting your question here in the Webex Community. Glad to have you here!

Here is a document that details the proper way to uninstall the Webex on your PC. - https://help.webex.com/en-us/WBX19806/How-Do-I-Uninstall-Webex-Software-on-Microsoft-Windows

Re: Cisco Webex Meetings delete application data and cache on Windows systems

dleach — Tue, 20 Oct 2020 17:01:35 GMT

@Cole Callahan Delete the entire app? I think the question that I and the OP have is how to get rid of past meeting clutter.

Thanks

Re: Cisco Webex Meetings delete application data and cache on Windows systems

Cole Callahan — Tue, 20 Oct 2020 21:47:55 GMT

My apologies! I completely misread that. Happy Tuesday to me I guess!

I will look into how you can do this properly and get back to you soon!

Re: Cisco Webex Meetings delete application data and cache on Windows systems

Cole Callahan — Wed, 21 Oct 2020 17:01:12 GMT

Hi all, I'm back!

Hopefully, this will help. It seems you were on the right track.

We have documentation to clear the cache and application data from Webex Teams - https://help.webex.com/en-us/WBX000023766/How-Do-I-Clear-the-Cache-for-Cisco-Webex-Teams

I don't have a PC so I was unable to test it, but I was told it should be the same for Meetings -> AppData\Local\WebEx

Re: Cisco Webex Meetings delete application data and cache on Windows systems

nicovon — Thu, 12 Nov 2020 21:40:50 GMT

I deleted all folders named webex in AppData after which I reinstalled Webex. Later I could see that the application was not reset. We are on the wrong track ..

Re: Cisco Webex Meetings delete application data and cache on Windows systems

kndskelton — Mon, 16 Nov 2020 20:56:20 GMT

There is a Webex removal tool that has worked.

https://help.webex.com/en-us/WBX000026396/Cisco-Webex-and-3rd-Party-Support-Utilities