topic Re: No Sound Using Browser in Webex Meetings and Webex App

No Sound Using Browser

Freek — Tue, 15 Dec 2020 18:02:39 GMT

I have set up a meeting where my guests will call in using the webbrowser. However unfortunately every time i get the following error:

Can't Join Meeting

The web app doesn't support using your computer to connect to audio, which is the only audio connection option that is supported for this meeting. You can join the meeting from the web app with no audio, or you can try joining from the desktop app.

I'm sure someone had this problem before, or it is highlighted someowhere, but i cant seem to find the solution online

Re: No Sound Using Browser

kndskelton — Tue, 15 Dec 2020 18:12:04 GMT

That is odd as I often have participants join using the browser instead of the desktop app. When you schedule the meeting what audio options are you using? (Can check in your account under preferences or when scheduling.. advanced options audio.. and checking what your settings are.)

Re: No Sound Using Browser

Freek — Tue, 15 Dec 2020 18:24:36 GMT

well it i selected VOIP Only as no other items are available .... and when people join they get the below.
I thought it was my computer only but my colleagues all get the same...(all on mac) ...... and i'm connecting in chrome so should have no issues