topic Re: TCP connectivity fail problem on mediatest.webex.com in Webex Meetings and Webex App

TCP connectivity fail problem on mediatest.webex.com

SKKU_Staff — Sun, 20 Dec 2020 15:13:56 GMT

Hello,

stay safe from the virus!

I have a problem when I check my network status via mediatest.webex.com

I don't have any problem around 1~2 months ago, but now TCP connectivity is failed.

and people around me have begun to question about the problem.

Does anyone knows the cause and the solution to this problem?

Re: TCP connectivity fail problem on mediatest.webex.com

thomas.vidgar — Sun, 20 Dec 2020 15:30:22 GMT

@SKKU_Staff You are not alone with this problem. It has been reported to Cisco a couple of times but as far as I know there haven't really been any response from them on this. I can only suggest that you submit a case, and if possible, you can try out some older versions of browsers, since this seems to be dependant on certain versions of some browsers...

Re: TCP connectivity fail problem on mediatest.webex.com

SKKU_Staff — Mon, 21 Dec 2020 01:19:53 GMT

@thomas.vidgar Thank you for reply. I also asked the problem to the system engineer in Cisco Korea, and he told me that a purpose of the site(mediatest.webex.com) is to test a connection of video devices. And he also said that there is no website to test a connection of PC.

Re: TCP connectivity fail problem on mediatest.webex.com

Vladimiro Lerena — Tue, 22 Dec 2020 17:23:19 GMT

Same thing from Argentina @SKKU_Staff , looking fro an answer also. Thanks for posting.

Re: TCP connectivity fail problem on mediatest.webex.com

Stephanie Knoop — Tue, 16 Feb 2021 18:24:10 GMT

This test is specifically for PCs, so not sure why the engineer would have told you that.

https://help.webex.com/en-us/WBX70773/How-Do-I-Access-the-Cisco-Webex-Network-Test-Tool

It seems Chrome may have dropped support for the way this test was written related to Java support. I can confirm that this does work in Firefox 85.0.2 today.

https://www.java.com/en/download/help/chrome.html