topic Re: Ghost Webex Audio Driver on my Mac! in Webex Meetings and Webex App

Ghost Webex Audio Driver on my Mac!

Sunshifter — Fri, 22 May 2020 01:24:28 GMT

Where can I find this driver so I can delete it? Somehow (but in the last couple of months) this Audio Device was installed on my MacBook Pro 16 running Catalina 10.15.4. I have spent the entire day trying to remove it as part of troubleshooting another an audio problem. Not only can I not remove it, I can't even find it to remove it. Have also included a screen shot below to show how it appears in System Report and in the Apple MIDI Setup app. The Webex uninstallers don't remove it, i have tried third-party installers like CleanMyMac, and I have googled for tips and and hunted and removed every file in every Library with "Cisco" and "WebEx" on it, and a total super-scrub uninstall and reinstall didn't fix the problem either. Hoping someone can tell me I am missing something simple. Thanks!

WebexMediaAudioDevice:

Input Channels: 2

Manufacturer: kDeviceManufacturerName

Output Channels: 2

Current SampleRate: 48000

Transport: Virtual

Input Source: Default

Output Source: Default

Re: Ghost Webex Audio Driver on my Mac!

Avinash Gaur — Fri, 22 May 2020 04:27:28 GMT

Hello @Sunshifter,

Thanks for posting in communities!

WebexMediaAudioDevice driver is installed as per the following document:

https://help.webex.com/en-us/517f0j/Share-Motion-and-Video-Content-in-Cisco-Webex-Meetings

If the user optimizes the content share option, for the first instance, WebEx will request the installation of the drivers.

WebexMediaAudioDevice option is a driver that is used by WebEx Meetings App to perform high Frame Per Second (FPS) content sharing.

I understand that you are trying to remove the audio driver. Could you please explain the issue that you are facing and why do you want to remove the driver?

Please rate the helpful posts!

Thanks,

Avi

Re: Ghost Webex Audio Driver on my Mac!

MarcioVieyra — Wed, 27 May 2020 20:01:01 GMT

Hello, I second this. I need to get rid of this driver.

A client of mine installed Webex, and Lord know what he did exactly... but now this driver is messing up Zoom meetings. It keeps on switching back and forth.

Please, how can we get rid of this? Thanks

Re: Ghost Webex Audio Driver on my Mac!

Cole Callahan — Tue, 02 Jun 2020 19:07:37 GMT

Hi @Sunshifter,
Thanks for posting your question in the community! :)
Can you please open a TAC case and share any updates on the issue in this thread? It seems more that there are others who are seeing the same issue. Thanks for being a part of the community!

Re: Ghost Webex Audio Driver on my Mac!

kraig.erickson — Fri, 31 Jul 2020 14:39:03 GMT

@Sunshifter were you able to get this issue resolved?

I am also experiencing the same thing, opened a TAC case, but haven't been able to get a fix yet.

WebexMediaAudioDevice (Virtual) shows up in audio apps but not in my MacBook Pro OS which is Catalina 10.15.6.

Any intel would be greatly appreciated!

Re: Ghost Webex Audio Driver on my Mac!

jason.j.sheehan — Tue, 15 Sep 2020 22:14:45 GMT

Here is what I did to solve this.

Uninstalled WebEx Productivity Tools and Cisco WebEx Meetings.
1. Not sure this is necessary. I did it anyway
In finder go to /Library/Audio/Plug-Ins/HAL and delete the "CiscoAudioDevice.driver" folder and all of it's contents.
Shutdown (not reboot)
Startup
Confirmed webexmediaaudiodevice was no longer listed in the Audio MIDI Setup app.
Reinstalled Cisco WebEx Meetings
Reinstalled WebEx Productivity Tools
Re-confirmed that webexmediaaudiodevice was no longer listed in the Audio MIDI Setup app.
Shutdown
Startup
Again, re-confirmed that webexmediaaudiodevice was no longer listed in the Audio MIDI Setup app.

My ask if anyone from Cisco sees this is to toggle this driver on when needed (optimize for motion and video) and off/disabled when not needed. Otherwise, allow the driver to be manually turned on and off or something.

Re: Ghost Webex Audio Driver on my Mac!

R3nee W3ndy — Sun, 11 Jul 2021 01:12:09 GMT

I am also having this problem. I uninstalled Webex 3 months ago. But today I cannot talk with my doctor -- cannot use Kaiser Permanente Medical Center's Online Video Doctor Conferencing, because Webex is comandeering the speaker system resource. WebexMediaAudioDevice is visible in the Audio Devices preferences panel, and in the Settings section of Kaiser Doctor Video browser app. I cannot remove it in the Audio Devices preferences panel, and the word Webex is not found anywhere when I search the computer files.

I am very angry that your software, uninstalled, refusses to release a system resource and is interfering with my DOCTOR APPOINTMENTS. Kindly help.

MACOS BIG SUR V. 11.2.3

MACBOOK AIR (Retina 13" 2018)

Re: Ghost Webex Audio Driver on my Mac!

R3nee W3ndy — Sun, 11 Jul 2021 01:18:20 GMT

Gosh, I finally found it, one MUST use a Finder window -- working on the command line (Terminal program) got me nowhere. Using a Finder window, drill down as advised by jason.j.sheehan

In finder go to /Library/Audio/Plug-Ins/HAL and delete the "CiscoAudioDevice.driver" folder and all of it's contents.

will test this with my doctor's video software in the future - good luck Sunshifter -- Renee