topic Re: Not able to Load Messages in Webex Teams in Webex Meetings and Webex App

Not able to Load Messages in Webex Teams

maurya.shah — Fri, 21 Aug 2020 12:04:42 GMT

Hi,

I am not able to load my Webex Teams message. It's kept on loading but message doesn't show up. I am able to access group space message but not the personal one.

Can you please help me with that?

Regards,

Maurya

Re: Not able to Load Messages in Webex Teams

TRJ — Thu, 29 Oct 2020 22:52:15 GMT

I have a similar problem mine wont load, but all it says is Decrypting Title

Re: Not able to Load Messages in Webex Teams

BrianHarber65985 — Tue, 12 Jan 2021 22:11:25 GMT

The only way Teams works for me is in a browser. The application just gives me the wheel of spinning infinity.

Re: Not able to Load Messages in Webex Teams

BrianHarber65985 — Tue, 12 Jan 2021 22:43:57 GMT

I just upgraded to 40.12.0.17554 and it resolved my issue. My organization does not allow me to download directly from Cisco as they control all versions of software running on our systems. I happened to check our portal and noticed there was a newer version available and this resolved the problem.

Re: Not able to Load Messages in Webex Teams

Fritz_H — Wed, 13 Jan 2021 07:38:10 GMT

@maurya.shah

You may try to "reset the database" (some kind of data-cache..) of Webex (-Teams):

since (at least the Windows-Version of) the Webex-Client does not offer to switch the interface-language,
I can provide screenshots in german only, sorry:

Re: Not able to Load Messages in Webex Teams

reuvaina — Wed, 20 Jan 2021 14:12:15 GMT

Thanks - resetting the database worked for me!

Re: Not able to Load Messages in Webex Teams

Fritz_H — Wed, 20 Jan 2021 15:25:20 GMT

@reuvaina

Thanks for the feedback!

Re: Not able to Load Messages in Webex Teams

DanCam — Wed, 07 Jul 2021 12:45:38 GMT

I have tried all of the above and still get the rolling worm icon when trying to load messages. I believe I have the latest upgrade and have cleared the cache/database several times and its the same issue.

Re: Not able to Load Messages in Webex Teams

Fritz_H — Wed, 07 Jul 2021 20:14:27 GMT

@DanCam
Sometimes it may happen, that the auto-update breaks the application.
You may try to remove and re-install the application...

Re: Not able to Load Messages in Webex Teams

DanCam — Wed, 07 Jul 2021 21:24:43 GMT

Good afternoon

I did the uninstall, reboot and reinstall, still the same issue.

Re: Not able to Load Messages in Webex Teams

luissgl — Wed, 28 Jul 2021 16:32:56 GMT

Did you solve it? I have done all the above and nothing fix it, any other option?

Re: Not able to Load Messages in Webex Teams

DanCam — Wed, 28 Jul 2021 17:11:30 GMT

Actually, it resolved itself, there must have been an automatic update. Sorry not much help.

Re: Not able to Load Messages in Webex Teams

DanCam — Wed, 28 Jul 2021 17:20:45 GMT

Re: Not able to Load Messages in Webex Teams

luissgl — Wed, 28 Jul 2021 17:27:41 GMT

I have the same version you have, but still with same problem.

Re: Not able to Load Messages in Webex Teams

Francisco Zicre — Fri, 30 Jul 2021 15:44:02 GMT

We had the same issue on some computers, it was something blocking the windows app(on web.webex.com worked fine).

Check with your admin the AV,FW,VPN configuration.

Also you can try install the windows app on another pc just to see if is not windows build issue.

Re: Not able to Load Messages in Webex Teams

DanCam — Fri, 30 Jul 2021 16:07:19 GMT

Thank you, this issue was resolved with the newest version update.

Re: Not able to Load Messages in Webex Teams

luissgl — Fri, 30 Jul 2021 16:19:18 GMT

It make sense, Ill try It.

Re: Not able to Load Messages in Webex Teams

luissgl — Fri, 30 Jul 2021 16:19:50 GMT

What version is that, I have "Versión: 41.7.0.19440"

Re: Not able to Load Messages in Webex Teams

DanCam — Fri, 30 Jul 2021 16:35:16 GMT