topic Re: Problem with Cisco Webex Desktop App in Webex Meetings and Webex App

Problem with Cisco Webex Desktop App

AlessandrpPaba49972 — Thu, 28 Jan 2021 14:16:36 GMT

Hi,

i have a problem with a pc win10 with WebEx Desktop App installed.

if Chrome is set as default browser, when i try to join a meeting through invitation link, WebEx Desktop App (already installed) doesn't start automatically.

Chrome ask me if i want to join via browser, launch WebEx Desktop App (not works) or download it again...seems that Chrome not recognized WebEx Desktop App is installed.

i have to download the app again and lanch now the meeting starts.

If i set as default browser IE and try to join through invitation link, WebEx Desktop App starts correctly.

the problem seems to have started after installing Edge Chromium...

Please, help me!!!

Re: Problem with Cisco Webex Desktop App

kndskelton — Thu, 28 Jan 2021 18:02:05 GMT

Have you checked what the default App is set too open WebEx? Seems like the Edge Chromium set itself as default.

Re: Problem with Cisco Webex Desktop App

Fritz_H — Thu, 28 Jan 2021 22:00:04 GMT

@AlessandrpPaba49972
I experienced a similar issue recently.
After installing the Webex-Browser-Addon/Plugin the installed Webex-Client was recognized...

Perhaps you may want to try this approach?

https://chrome.google.com/webstore/detail/cisco-webex-extension/jlhmfgmfgeifomenelglieieghnjghma

https://addons.mozilla.org/en-US/firefox/addon/cisco-webex-extension/

Re: Problem with Cisco Webex Desktop App

AlessandrpPaba49972 — Fri, 29 Jan 2021 14:12:19 GMT

Hi Fritz,

thanks! i installed extension and now works fine!

thanks a lot.

ale

Re: Problem with Cisco Webex Desktop App

Fritz_H — Fri, 29 Jan 2021 20:46:42 GMT

@AlessandrpPaba49972

Thanks for your reply - now others may find this as a possible solution for their issue..
Next time perhaps it´s you giving the hint for the right answer...