topic Re: Webex Virtual Background not working in Webex Meetings and Webex App

Webex Virtual Background not working

Jon.Rogers — Fri, 20 Nov 2020 18:28:48 GMT

I have been using webex for some time now and recently the virtual backgrounds with no issues. Since last week the virtual backgrounds no longer work an instead just put the background up and i am not visible at all. I have restarted my computer and have had no success. See pic attached

Re: Webex Virtual Background not working

jeffpeterson — Mon, 23 Nov 2020 16:30:28 GMT

We have a limited number of users reporting the same. We haven't found a rhyme or reason internally as to why.

Re: Webex Virtual Background not working

Shelleighm — Sat, 28 Nov 2020 21:29:33 GMT

i canon load virtual backgrounds using win 10 and amd chip

Re: Webex Virtual Background not working

kndskelton — Mon, 30 Nov 2020 16:22:55 GMT

As shared on previous posts.. there is a known bug that hopefully will be addressed soon (been reported for a month and half so far). THta said.. I've not seen or heard of the issue where the camera is continuously blurred. Question.. is this happening with other Apps? Have you tried a different camera of check it's settings? (Some cameras have an App of their own that can be set to auto or manual focus).

Re: Webex Virtual Background not working

mickfigge — Mon, 30 Nov 2020 20:24:14 GMT

I have a Panasonic laptop that apparently meets the minimum requirements but am unable to use the virtual background. This is an issue as i host several webinars and have to use a white sheet as a background.

I am running W10 64 bit, with i5 CPU M520 2.4GHz, with 8 Gb and the latest version of Webex (40.12.2.26).

Is this setup wrong?

Why do i not meet the minimum requirements

Re: Webex Virtual Background not working

kndskelton — Mon, 30 Nov 2020 21:18:26 GMT

You may try to uninstall from the control panel.. then download and run the Webex removal tool. Restart your system and re-install Webex you download from your admin panel. Another idea.. check and make sure all your camera and video card drivers are up-to-date as well as check and make sure Win 10 has all it's updates too.

Re: Webex Virtual Background not working

Shelleighm — Sat, 05 Dec 2020 10:21:43 GMT

yes , zoom works fine , i want to use webex

Re: Webex Virtual Background not working

Shelleighm — Sat, 05 Dec 2020 10:23:43 GMT

I think its my AMD Rizen processor it does not like

Re: Webex Virtual Background not working

LK45206025 — Fri, 29 Jan 2021 09:12:24 GMT

No, not AMD related: My Fujitsu core i5 8250U worked before the ast update perfectly.

Re: Webex Virtual Background not working

kndskelton — Fri, 29 Jan 2021 17:19:26 GMT

there was a "hack" to make this work although, would like to give credit to the person that posted.. I'm not sure who it was. (And my disclaimer.. use at your own risk!)

REGISTRY FIX FOR NOT MEETING MINIMUM REQUIREMENTS:

I found a dirty workarround

I changed the CPU name in the registry

Computer\HKEY_LOCAL_MACHINE\HARDWARE\DESCRIPTION\System\CentralProcessor\0

change the key: ProcessorNameString
to the value: Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz

Re: Webex Virtual Background not working

jdrch — Sun, 31 Jan 2021 02:08:36 GMT

That can cause a lot of serious problems if other apps also misread the CPU properties.

That said, Cisco needs to either remove the system requirement cutoff or make Webex more efficient. My main PC supposedly doesn't meet the requirements, but Zoom does background replacement (both AI and green screen) on the same machine just fine.

Users shouldn't have to resort to registry hacks to get stuff that functions just fine on competing products to work.

Re: Webex Virtual Background not working

LK45206025 — Mon, 01 Feb 2021 07:19:58 GMT

Yes, that's it!

The irony s it still works in the new Webex (Team) Client.

And by the way. This are the user experiences which leads to the call to establish an Zoom subscription in parallel to the Webex one. I think, you all know, what this results in ...

Re: Webex Virtual Background not working

Fritz_H — Mon, 01 Feb 2021 08:52:33 GMT

@Jon.Rogers

perhaps you may want to try using some virtual WebCam-Software as a workaround to get the blurred background - effect - until Cisco fixes the issue; in case it actually is a software issue.

I have never used any of these but perhaps you want to try?
ChromaCam
ManyCam
Snap-Camera
XSplit VCam

Re: Webex Virtual Background not working

LK45206025 — Mon, 01 Feb 2021 09:20:55 GMT

good point, I know e.g. OBS Studio, and are able to work around ...

But change the view: How to roll out in our university organisation with 500 teachers and >6.000 students ... not a realistic workaround.

Re: Webex Virtual Background not working

Fritz_H — Mon, 01 Feb 2021 09:36:15 GMT

@LK45206025

someone in this forum recently posted that OBS and VirtualCam is not recognized by Webex(-Teams) but only by Webex-Meetings.
During my tests both failed - perhaps because I used the portable version of OBS?
I was successful with "Logitech Capture" - but I have no idea if this software does work with any Webcam or just Logitech.

You are right about university etc. but @Jon.Rogers did not mention such an environment...

Re: Webex Virtual Background not working

Sebastian Leuser — Mon, 01 Feb 2021 15:48:45 GMT

My recommendation for Virtual Background in Webex is to use an actual graphic card driver especially when you have an Intel UHD620 graphic card inside your laptop.
After upgrade the drivers to version 27.20.100.8189 it's much better working than before.

Re: Webex Virtual Background not working

pschaadt — Mon, 01 Feb 2021 22:41:10 GMT

Backgrounds worked fine until last Wednesday. Still works on Zoom and on Teams. All software is updated. Uninstalled and reinstalled client and it still doesn't work. Still works on Zoom and on Teams. My company has used WebEx for a decade but if this isn't fixed it will be bye-by Webex.

Re: Webex Virtual Background not working

jdrch — Mon, 01 Feb 2021 23:12:30 GMT

@Fritz_HThat person was me. Per a thread in the ideas group, apparently the Webex client was hardened so that virtual cameras have to be whitelisted. You may have to actually install OBS so the executable is where Webex expects it to be, among possibly other things.

Re: Webex Virtual Background not working

jdrch — Mon, 01 Feb 2021 23:24:58 GMT

@pschaadtIf it weren't for Meetings as a fallback app and OBS for physical green screen support I'd have already migrated to a Zoom pro account. Teams is a sad joke; Cisco can't be serious with its current state.

Re: Webex Virtual Background not working

pschaadt — Mon, 01 Feb 2021 23:54:53 GMT

Teams was bad joke. It has improved quite a bit to a “meets minimum”. Several of my clients are using it and I had two meetings on it today. Virtual background work fine. If you haven’t used it since 3Q 2020 you should take a look.