topic Re: Webcam issues with Webex app in Webex Meetings and Webex App

Webcam issues with Webex app

archie_flip — Tue, 23 Feb 2021 15:35:32 GMT

Hi all,

Does anyone know why my Webcam works with Webex Meetings but not the Webex app? Is there any way to resolve this? My webcam provides much better video quality and would like to use this for my team webinars.

Re: Webcam issues with Webex app

Wade H. — Tue, 23 Feb 2021 20:37:49 GMT

I think you're going to need to provide more details for a useful response. When you say it doesn't work in the Webex app, what does that mean? The device is not recognized? You're getting an error? Video is black?

Also, what is the make/model of your camera?

You say your webcam provides better video quality... better than what? Do you have 2 cameras?

Help us help you

Re: Webcam issues with Webex app

archie_flip — Tue, 23 Feb 2021 23:04:22 GMT

I appreciate your response @Wade H. The camera doesn't pop up as an option to act as my video source, so yes, it is not being recognized on the Webex App.

I am using a Sony A6300 mirrorless camera, which provides significantly better video than my MacBook pro. To get it to act as a recognized webcam, I had to download Imaging Edge, which is Sony-based. I am only using one camera. As mentioned, it is recognized on Webex Meetings just fine, but the Webex app won't even recognize it. Any thoughts?

Re: Webcam issues with Webex app

kndskelton — Wed, 24 Feb 2021 20:26:10 GMT

Check Sony for a driver. I understand that it works with one WebEx app and not the other but, this may be as simple as utilizing the correct driver. Or.. try a demo of Multicam. I know my Panasonic GH4 has an app that is supposed to work with the virtual meeting Apps. It's worth a shot!

Re: Webcam issues with Webex app

archie_flip — Wed, 24 Feb 2021 21:21:42 GMT

Thanks for the suggestion @kndskelton . I will try this. What is the link to the Multicam demo?
I have the Sony webcam driver installed.

Re: Webcam issues with Webex app

kndskelton — Thu, 25 Feb 2021 14:45:36 GMT

My apologies I had the App name wrong. It's called Manycam. (I was close!) https://manycam.com/ is the link. THey have a free / demo version.

here is a quick how-to from Manycam..

https://help.manycam.com/knowledge-base/webex-meetings/