topic Re: Outlook integration - Major impact in Webex Meetings and Webex App

Outlook integration - Major impact

Marcel :-) — Fri, 19 Mar 2021 11:42:52 GMT

Hi all,

i just check the Health Checker and saw the following error

Does anyone know what this is about?

Webex Teams Client: 41.3.0.18143
Windows 10 20H1 (Build 19041)
Outlook 2016
Webex Meetings App 41.3.4.5

Thanks

Re: Outlook integration - Major impact

Wade H. — Fri, 19 Mar 2021 13:35:19 GMT

I believe this is a new feature that was just added to validate whether the integration with Outlook (to show user status, start chat, etc) has been configured. As best I can tell, it's a manual configuration, or controlled by IT admins through GPO. The article here explains how to set it up:
https://help.webex.com/en-us/gk4yog/Enable-Cisco-Webex-Users-Status-to-Display-in-Microsoft-Outlook

In my case, I have setup this integration as per the instructions, and it shows all green in the Health Checker, and yet, the Outlook integration still doesn't work.

Unless having the ability to see user statuses within Outlook is critical, you can safely ignore this error.

Re: Outlook integration - Major impact

Marcel :-) — Fri, 19 Mar 2021 15:20:59 GMT

Ah nice, thx.

Will check if that changes in AD will have some impact on CUCM or phone services.