topic Re: question to forum: collect (visual-) issues here? in Webex Meetings and Webex App

question to forum: collect (visual-) issues here?

Fritz_H — Thu, 18 Mar 2021 13:24:42 GMT

Hi Community,
(the following idea was triggered by this posting: https://community.cisco.com/t5/webex-meetings-and-webex/ios-android-probably-too-bug-chat-participant-name-and-time-of/m-p/4309424)

Due to "agile" software-development more and more software is still "in progress" as it arrives on our devices.
Cisco offers the TAC-Team and (based on my experience) they do a good job, but they can not fix issues that are caused by "deficiencies" of the software.

Since Cisco does not offer* a feedback-channel for such "observations":
(*as far as I know)
How about collecting those things that may need some re-adjustment, polishing etc. here in this forum?
(one thread with reports as replies..)

What do you think?

Re: question to forum: collect (visual-) issues here?

Cole Callahan — Thu, 18 Mar 2021 15:11:54 GMT

Hi @Fritz_H ,

I do read ALL of the posts and replies that are posted here on the Webex side of the community. Yes, if there are any observations, please share them here in the community, and to add emphasis, feel free to tag me in your posts and responses that you feel relevant. I will always do what I can to relay your needs to our product and engineering team.

Our product team knows there are plenty of items that need polished, but it is much more powerful hearing from YOU and how certain changes affect your daily work.

Re: question to forum: collect (visual-) issues here?

CJinTX — Thu, 18 Mar 2021 15:13:32 GMT

GUI display issue, has been happening with all versions from as long as I can remember. Basically when I maximize Webex it will display a thing line of the window on an adjacent monitor. Tried to describe in this screenshot.

Re: question to forum: collect (visual-) issues here?

Fritz_H — Thu, 18 Mar 2021 20:49:32 GMT

some of my observations: (larger view attached as PDF)

cut off text-parts, missing Icons, wrong colors, missing options, inconsistent design..

Re: question to forum: collect (visual-) issues here?

Fritz_H — Thu, 18 Mar 2021 21:26:47 GMT

some more:

Re: question to forum: collect (visual-) issues here?

Fritz_H — Fri, 19 Mar 2021 10:49:06 GMT

sadly, even more:
(Screenshots taken on a german Android 9 and 11, Webex Ap: 41.4.1.134)

Re: question to forum: collect (visual-) issues here?

Wade H. — Fri, 19 Mar 2021 13:39:38 GMT

My understanding is that this is, at least partially, a Windows issue, with certain app types. I have noticed similar behavior in certain other programs, although not quite as drastic as it appears in Webex. The other apps I've seen this behavior with show a much thinner line spilling onto adjacent monitors.

Agreed this should be addressed though, as it makes the app seem really unpolished and unprofessional. Not exactly what you'd expect from a software giant like Cisco.

Re: question to forum: collect (visual-) issues here?

Fritz_H — Sun, 21 Mar 2021 10:14:40 GMT

more...
(german versions of Webex and Webex-Meetings)

Re: question to forum: collect (visual-) issues here?

Fritz_H — Sun, 21 Mar 2021 11:12:18 GMT

don´t know it this one is a bug or "by design".
(the latter would be surprising since not useful/not helpful)