topic Re: webex meeting is not responding under iMac with high sierra in Webex Meetings and Webex App

webex meeting is not responding under iMac with high sierra

Aileeny07 — Thu, 01 Apr 2021 18:30:12 GMT

Hello,

My webex meeting freezes after a few minutes and need to send out a bug report. Pleae advise anyone make it to work under old IMac with high sierra.

Aileen

Re: webex meeting is not responding under iMac with high sierra

WT2016 — Mon, 05 Apr 2021 14:38:02 GMT

I have the same problem. Webex has been working fine until 1st April 2021 on High Sierra then stoped, and just freezes. Tried downloading updates but no change, same issue. Other mac running Mojave with old webex works fine (wont update) but need to fix issue with High Sierra. Appreciate and advice on this

Re: webex meeting is not responding under iMac with high sierra

nweltd — Wed, 14 Apr 2021 23:37:26 GMT

I have the same problem too. 2 different Macbook Pros running High Sierra no longer work. I created a video showing the problem. I can post to Youtube or send a direct link to view the video.

Re: webex meeting is not responding under iMac with high sierra

RFC-IT — Thu, 15 Apr 2021 13:49:57 GMT

Three of our users have reported the same problem on High Sierra to date.
The problem (in our case) seem to be related to the activation of the videos (without video communication the meetings seem to be stable). It starts after the last release of the client, we have other High Sierra systems with previous version of the client and they works well.

We hope for a quick resolution, in the meantime is there a way to do the installation of a previous version of the client?

Thank you

Re: webex meeting is not responding under iMac with high sierra

WT2016 — Fri, 16 Apr 2021 07:42:59 GMT

There is a link at the bottom of the Webex site to download the "original" version, however, that version 41.4.4.10 still causes video freezes and locks the Mac running High Sierra requiring a forced shutdown to restart.

On my other Mac running version 33.9.1.9 I have no issues.

Either Webex has decided not to support High Sierra in later versions or they are unaware of the issue. Clarity and a solution are required.

Re: webex meeting is not responding under iMac with high sierra

3h — Mon, 19 Apr 2021 12:51:34 GMT

I have that same problem. The webex meetings I used before in the high sierra version without any problems are currently not working. when i enter the meeting it freezes. What solution can you offer?

Re: webex meeting is not responding under iMac with high sierra

RFC-IT — Mon, 19 Apr 2021 13:09:36 GMT

We are waiting (hopeful) for the update 41.4.5

https://help.webex.com/en-us/c3r7uf/Open-and-Resolved-Bugs-for-the-Latest-Webex-Meetings-Updates

CSCvx88565

Webex Meetings (Mac)

Addressed an issue where the host's MAC Meeting client freeze when attendees turn on their camera.

Re: webex meeting is not responding under iMac with high sierra

3h — Tue, 20 Apr 2021 09:32:51 GMT

It says the problem is fixed in version 41.4.5, but the problem still persists. I'm teacher and I cannot teach, this is a very sad mistake.

Re: webex meeting is not responding under iMac with high sierra

vinarduz — Tue, 20 Apr 2021 18:28:24 GMT

I have the same problem. Webex Meetings has been working fine until 1st April 2021 on High Sierra v10.13.6. Now, Webex Meetings v41.4.4.10 freezes, crashes and creates an error log for Apple. Webex (formerly Webex Teams) is a collaboration tool. It works for now, but does not show my upcoming video conferences.

Re: webex meeting is not responding under iMac with high sierra

vinarduz — Tue, 20 Apr 2021 18:57:47 GMT

Cisco Webex Meetings v41.4.5.14 has been released today.

This version is available for download.

I'll test if bug CSCvx88565 is resolved.

Re: webex meeting is not responding under iMac with high sierra

RFC-IT — Thu, 22 Apr 2021 07:03:35 GMT

The version v41.4.5.14 has NOT solved the problem for our users.

Re: webex meeting is not responding under iMac with high sierra

WT2016 — Thu, 22 Apr 2021 07:44:01 GMT

Same here, downloaded the v41.4.5.14 and still same issues with freezing video and completely hangs the mac. This has not solved the problem.

Re: webex meeting is not responding under iMac with high sierra

vinarduz — Thu, 22 Apr 2021 08:27:11 GMT

RFC-IT and WT2016,

I’m sorry to hear that the issue has not been resolved.
After 1st April 2021, joining a Webex Meeting, Webex Meetings froze and stopped, generating a bug report for Apple.
Yesterday, after updating to Webex Meetings v41.4.5.14, Webex Meetings did NOT freeze and crash after joining a meeting with 6 co-workers. I did NOT experience any problem.

I guess the issue has been partially resolved and there is more to this bug than Cisco understands.

Re: webex meeting is not responding under iMac with high sierra

RFC-IT — Fri, 23 Apr 2021 06:56:48 GMT

Actually we have anticipated the update of our entire webex site downloading the new version of the client directly from https://www.webex.com/downloads.html and it did NOT solve the problem.

Yesterday our site was updated and after that the bug seems to be solved (in our tests the video communication works fine, we are waiting for fedbacks from our users)

Re: webex meeting is not responding under iMac with high sierra

vinarduz — Fri, 23 Apr 2021 09:15:01 GMT

The crashes of Webex Meetings are history for me. Yesterday, I joined a video conference with 17 co-workers and everything went smoothly without any problem.

Question: is your problem now solved?