topic Re: Please help me permanently turn off WebEx assistant!!!! in Webex Meetings and Webex App

Please help me permanently turn off WebEx assistant!!!!

toddmitchem — Wed, 28 Apr 2021 16:04:05 GMT

I cannot fond a solution to turn off the most annoying and useless new gesture to WebEx, the virtual assistant. I don’t need or want his annoying thing but every time I start a meeting I need to turn it off. So many meetings this week I wanted to have our company cancel WebEx and move to another service.

can anyone help me?

Re: Please help me permanently turn off WebEx assistant!!!!

Goswin Weemaes — Wed, 28 Apr 2021 16:14:34 GMT

You'll have to take this up with your Webex administrator.
Webex Assistant can be turned on/off for a whole organisation, a Webex site or specific users, as described in the following article:
https://help.webex.com/en-us/nwl9xii/Enable-or-Disable-Webex-Assistant-for-Meetings-in-Control-Hub

Re: Please help me permanently turn off WebEx assistant!!!!

toddmitchem — Wed, 28 Apr 2021 16:16:01 GMT

I AM THE ADMINISTRATOR!!!

Re: Please help me permanently turn off WebEx assistant!!!!

Matt_W — Wed, 28 Apr 2021 16:29:40 GMT

Under site settings in Control Hub. you will find Common Settings. In that section there is the Webex assistant Configuration. From there you can turn off Webex assistant all together or set it to no longer turn on by default and the user would have to turn it on in the meeting when they want to use it. That said, Live Transcription and Translation is part of Webex Assistant for Meetings, so if you have portions of your company that use these I would suggest just making it so the host has to turn them on for each meeting instead of completely shutting down the feature.

Re: Please help me permanently turn off WebEx assistant!!!!

nathanaelb — Wed, 28 Apr 2021 18:09:18 GMT

Webex Assistant is a licensed feature, which I assume you ordered. If you want to disable it site wide as alluded to by the person above, you can in WCH under Services -> Meeting -> Common Settings -> Site Options (See WebexAssistant.jpg)

You could also remove the feature from all user by exporting the users and changing the Webex Meeting Assistant column to FALSE for all user and re-importing the list.

Individual users can also set it to not start every time in their end user portal (see WebexAssistant_2.jpg)

Re: Please help me permanently turn off WebEx assistant!!!!

toddmitchem — Wed, 28 Apr 2021 16:47:01 GMT

I can not imagine a use for they annoying feature. Thanks, I finally had someone there call me and turn it off. What a terrible option. What on earth was the use case for this, besides a tech person trying to justify their job?

Re: Please help me permanently turn off WebEx assistant!!!!

nathanaelb — Wed, 28 Apr 2021 16:57:51 GMT

Glad you were able to get your issue resolved.

Webex Assistant has many useful features, including:

* live close captioning -> very helpful for the death and hard of hearing community
* live close captioning w/ live translation -> helpful with global meetings and for people who's first language may not be english
* live transcription -> helpful to help take meeting notes and have a transcript of who said what
* ability to assign action items

Webex Assistant definitely has it's use cases. Personally I usually leave it on, but it is a preference.

Re: Please help me permanently turn off WebEx assistant!!!!

toddmitchem — Wed, 28 Apr 2021 17:10:01 GMT

None of these apply to our use case.

Re: Please help me permanently turn off WebEx assistant!!!!

jarshad — Wed, 28 Apr 2021 17:53:27 GMT

I just wanted to add to this thread that a non-administrator can disable the feature by navigating to their Webex site and selecting Preferences>Scheduling> disable the checkbox for Automatically turn on the Webex Assistant whenever I start a meeting

Re: Please help me permanently turn off WebEx assistant!!!!

Juan.Pablo.88 — Tue, 14 Sep 2021 13:15:30 GMT

Hi, this thread seems old. But I hated that automatic webex assistant popping up every time
Logged in :
1. Go to your webex preference home

2. Preferences

3. Scheduling

4. Uncheck "Webex assistant" as shown in picture

5. Save

My life improved 110%

Hope it helps!

Greetings

Re: Please help me permanently turn off WebEx assistant!!!!

BI9123041 — Tue, 14 Sep 2021 09:08:39 GMT

Hi Juan,

Your post is including company specific URLs.

It's better to delete or sanitize contents.

Regards,

Re: Please help me permanently turn off WebEx assistant!!!!

Susan.Hollingsworth — Wed, 03 Nov 2021 14:28:34 GMT

My "Webex assistant" is unchecked and it show up at every meeting. I assume that is a personal room setting.

Re: Please help me permanently turn off WebEx assistant!!!!

Susan.Hollingsworth — Wed, 03 Nov 2021 14:36:33 GMT

"Webex assistant" is intrusive. It should not pop up and stay up when a user happens to mouse over it. Did Webex learn nothing from Clippy, the Microsoft assistant? You just reinvented the most unpopular help assistant of all time.

Re: Please help me permanently turn off WebEx assistant!!!!

sasig — Thu, 06 Mar 2025 13:24:42 GMT

That was helpful

Re: Please help me permanently turn off WebEx assistant!!!!

paul-pitas — Mon, 19 May 2025 19:14:55 GMT

This is off and the assistant still starts up every meeting