Black Screen when trying to share content

Promeet — Fri, 30 Apr 2021 06:55:22 GMT

Good morning,

Yesterday I had to use a client's WEBEX platform to make a presentation and when I tried to share my screen, the preview showed them as being black. When I shared them they were black. At times they were fine. Any tips how I can "unblack" my screens should it happen again?

Thank you.

Re: Black Screen when trying to share content

Cole Callahan — Thu, 03 Feb 2022 15:47:40 GMT

Hi @Promeet

Thanks for posting your question here in the Webex Community. Happy to have you here.

Sorry to hear you are having this issue. In the past, those who had this issue updated the graphics driver on their laptop and never saw the issue again. Not sure what graphics driver you have, but here is the link to the Nvidia official drivers downloads. - https://www.nvidia.com/Download/index.aspx

Let me know if this answered your question. Happy to help here.

topic Black Screen when trying to share content in Webex Meetings and Webex App

Black Screen when trying to share content

Re: Black Screen when trying to share content