topic Re: Notifications in Webex Meetings and Webex App

Notifications

dp7693 — Thu, 08 Oct 2020 13:21:11 GMT

My notifications sound is on but not working. I have restarted about 4 times & still not working. Any suggestions?

Re: Notifications

Asfalted — Thu, 08 Oct 2020 13:38:17 GMT

i activated webex by putting a wrong admin password, how do i change it?

Re: Notifications

Fritz_H — Thu, 08 Oct 2020 20:58:57 GMT

@dp7693
- does your computer have a speaker? = can you hear any other notification sounds (from other applications)?
- try to select a different notification-sound in the Teams Client.
- when changing the notification-sound in the Client-Settings: can you hear the sound?
- my external speakers go to standby after 5 minutes of silence and need about 3 seconds to wake up again which is too long for a short "beep". Do you perhaps have a similar setup?
- You checked the Volume Settings? (I don´t know which system you use, but Windows allows to set separate volume-levels for each application..)
- dido you check the Audio-Settings of the Teams-Client? to which device/Audio-Port does Teams send the sounds?

Re: Notifications

dp7693 — Fri, 09 Oct 2020 13:40:22 GMT

I have honestly done all of the above that you have listed. I do have a speaker & all of my other sounds are working just fine. This just started in Webex on Wednesday when the sounds just quit working. That is when I performed all of the options listed including restarting my pc several times. I've changed the notification sound & the audio-setting as well. Nothing is working & as of this morning I still have no notification sound in the Webex Teams. I need this feature as I monitor 2 of these teams to assist reps with order issues.

Re: Notifications

Goswin Weemaes — Fri, 09 Oct 2020 14:43:44 GMT

Did you check if notifications are allowed at device-level?
https://help.webex.com/en-us/5wy2h0/Smart-Notifications-from-Cisco-Webex-Teams-on-Multiple-Devices

I have seen someone else having similar issue on her Mac and for her the sound notifications for Webex Teams were disabled at device-level.

Re: Notifications

dp7693 — Fri, 09 Oct 2020 14:51:45 GMT

I just checked my settings & all of my notification sounds show "on". Again, all other sounds are working fine except for Webex Teams.

Re: Notifications

dp7693 — Fri, 09 Oct 2020 21:26:54 GMT

I was able to correct this issue myself. I went to the "connect to a device" then selected the "click here to fix problems". From there I checked the "enable detailed paired logging". That somehow fixed my problem & it is now working. Not sure how it got turned off since I never disabled it.

Re: Notifications

Fritz_H — Mon, 12 Oct 2020 08:32:05 GMT

@dp7693

Thanks for the update.
Your posting makes me guess, that you are using some USB- or Bluetooth- Audio-Devices.. ?

Re: Notifications

dp7693 — Mon, 12 Oct 2020 14:08:36 GMT

None of the above. I have a company issued laptop. I also noticed this morning that I had to perform the same process as it had been disabled again.

Re: Notifications

ASHEK.HOSSAIN — Wed, 21 Apr 2021 14:57:33 GMT

Similar issue on the MAC, rings when I receive calls but message notification is dead, I can hear the notification only when I keep the preference window open.

Re: Notifications

ehayric1320 — Wed, 21 Apr 2021 19:21:45 GMT

I have same issue as Ashek. I am also on a Mac. Notifications are enabled in app and in system settings. Speakers work fine for everything else. If I change notification sound in Webex preference I can hear it.

Very frustrating.

Re: Notifications

maglittl — Mon, 26 Apr 2021 13:51:14 GMT

Hi there, I am having the same issue; I believe my app got updated and since then, it hasn't been working. Tried all suggested solutions in the thread here...did you ever figure out how to get your notification sound back?

Re: Notifications

ehayric1320 — Mon, 26 Apr 2021 13:55:17 GMT

No I did not. I was going to call my company helpdesk to see if they can troubleshoot it for me.

Perhaps uninstalling and reinstalling it could fix it?

Re: Notifications

Katherine.K — Mon, 26 Apr 2021 16:11:51 GMT

I already tried uninstall/reinstall 3 times. I actually got a new laptop (for other reasons) and I still have the exact same problem, so it's definitely a software issue.

Re: Notifications

Oliver.Chase — Tue, 04 May 2021 18:25:53 GMT

I'm also having the same problem of notifications not sounding. I'm also on Mac. It's a recent development. I've double checked volume, notification settings at the mac level, and notification settings at the webex level several times.

Re: Notifications

zyordy — Wed, 05 May 2021 14:15:55 GMT

I'm also having this same problem, on macOS Catalina 10.15.7. What version of macOS are you running?

Re: Notifications

zyordy — Wed, 05 May 2021 14:16:26 GMT

Same problem here - What version of macOS are you running? I'm on macOS Catalina 10.15.7.

Re: Notifications

zyordy — Wed, 05 May 2021 14:19:05 GMT

I started having this problem within the last week and a half or two. What versions are people running? I'm on macOS Catalina 10.15.7 with Webex App version 41.4.0.18629.

Re: Notifications

evicari — Wed, 05 May 2021 14:22:53 GMT

I have the same problem and I'm running Webex Version 41.4.0.18629 and MacOS 11.3.

Re: Notifications

zyordy — Wed, 05 May 2021 15:19:27 GMT

I just did some research on internal cases. To help folks out - it seems that there are specific affected versions of the Webex App, specifically including (but not limited to) 41.4.0.18516 and 41.4.0.18629.

There is a current known bug for this issue, CSCvy18132. This issue should be fixed in June via Webex version 41.6 and later. Hopefully that helps!