https://community.cisco.com/t5/webex-meetings-and-webex-app/dialing-extensions-from-webex-app-with-unified-cm/m-p/4405799#M4779 <P>Our company currently has Jabber on-prem deployed along with on-prem UCM.&nbsp; Most users use the deskphone control in Jabber for their physical Cisco phones.</P><P>&nbsp;</P><P>We also have a small group of test users on the WebEx app along with Unified CM calling.&nbsp; The deskphone control for those users works when answering calls or dialing users with 10 digit numbers.</P><P>&nbsp;</P><P>We can only dial extensions (we have both 3 and 4 digit internal extensions/directory numbers) from the WebEx app if we type them in.&nbsp; That's only useful if you already know the person's extension though.</P><P>&nbsp;</P><P>Is there any way to have the employee's directory numbers show up as options to dial in the WebEx app?&nbsp; If so, is there any way to make that the default number to dial?&nbsp; That's the behavior we're used to with Jabber.</P><P>&nbsp;</P><P>Note: we sync users to Control Hub using Okta.&nbsp; It doesn't seem like there's a way to send directory numbers to Control Hub.....which is where I assume that info would need to go to make this work?</P> Thu, 20 May 2021 03:11:57 GMT Chris McG. 2021-05-20T03:11:57Z https://community.cisco.com/t5/webex-meetings-and-webex-app/dialing-extensions-from-webex-app-with-unified-cm/m-p/4405799#M4779 <P>Our company currently has Jabber on-prem deployed along with on-prem UCM.&nbsp; Most users use the deskphone control in Jabber for their physical Cisco phones.</P><P>&nbsp;</P><P>We also have a small group of test users on the WebEx app along with Unified CM calling.&nbsp; The deskphone control for those users works when answering calls or dialing users with 10 digit numbers.</P><P>&nbsp;</P><P>We can only dial extensions (we have both 3 and 4 digit internal extensions/directory numbers) from the WebEx app if we type them in.&nbsp; That's only useful if you already know the person's extension though.</P><P>&nbsp;</P><P>Is there any way to have the employee's directory numbers show up as options to dial in the WebEx app?&nbsp; If so, is there any way to make that the default number to dial?&nbsp; That's the behavior we're used to with Jabber.</P><P>&nbsp;</P><P>Note: we sync users to Control Hub using Okta.&nbsp; It doesn't seem like there's a way to send directory numbers to Control Hub.....which is where I assume that info would need to go to make this work?</P> Thu, 20 May 2021 03:11:57 GMT https://community.cisco.com/t5/webex-meetings-and-webex-app/dialing-extensions-from-webex-app-with-unified-cm/m-p/4405799#M4779 Chris McG. 2021-05-20T03:11:57Z