topic Cannot login to Webex in Webex Meetings and Webex App

Cannot login to Webex

k_astcz — Fri, 18 Jun 2021 16:43:01 GMT

When trying to login to webex using single-sign on i get prompted with the below message:

Failed to start log in to Webex
Then, webex gets rebooted.

Fritz_H — Sat, 19 Jun 2021 12:10:53 GMT

@k_astcz
you may try to log on to the web-version of Webex, to see if your account is broken or just the Client-Software on this Computer.

k_astcz — Mon, 21 Jun 2021 09:45:09 GMT

@Fritz_H I am able to login via the browser, only the client is showing an error.

Fritz_H — Tue, 22 Jun 2021 20:17:36 GMT

@k_astcz
In this case, the Client-Software seems to be broken/incompatible...
For Windows-Systems there are suggestions, to delete certain cache-files and -folders to fully reset the installed client.

Perhaps this info is still useful for the same task on a MacOS-Device?
https://help.webex.com/en-us/WBX000026120/How-Do-I-Clear-the-Webex-Cache-on-a-Mac