topic Re: Join by phone ... Voip only option in Webex Meetings and Webex App

Join by phone ... Voip only option

cbardin — Fri, 18 Jun 2021 16:30:28 GMT

When creating a WebEx meeting, the only options available to join by phone for Audio are VOIP only or none. What am I doing wrong?! What if the end user does not have VOIP? How can they dial in?

Re: Join by phone ... Voip only option

Fritz_H — Sat, 19 Jun 2021 12:27:01 GMT

@cbardin

You are right: "VoIP" is the name of a technology where voice-data is transferred as data-packes (= digital data = 0s and 1s).
In the old days, a phone-call was analog = a changing level of volts on a copper-wire.

In Webex this option means that the audio-signal is transferred as digital data.
To receive and hear this audio-signal the participant needs a Computer, Smartphone etc. which is capable to transform/convert the digital data into sound. Easiest way: the Webex-Client on your Device or at least the web-version of webex: https://web.webex.com/

This does not mean, that you need to have a VoIP-enabled PBX etc.
(Of course you may connect such infrastructure to your Webex-environment to expand your communication-capabilities..)

One possible reason why VoIP is the only option shown: your license-level.
https://www.webex.com/pricing/index.html

(note the "What is VoIP?" Link which leads to a better explanation than mine...)

Re: Join by phone ... Voip only option

projecttechnodrome — Tue, 13 Dec 2022 06:21:06 GMT

So why doesn't Toll Dial-in show up in the options then? Or why when the meeting is created, does no toll dial-in number show up to join the meeting?

Re: Join by phone ... Voip only option

Igor Lukic — Tue, 13 Dec 2022 13:37:38 GMT

Hi @projecttechnodrome,

do you have the correct license, which includes toll dial-in? If so, then you should have the following drop-down options in the "Audio Connection Options" when scheduling a meeting:

Webex Audio in this case includes both VoIP (join via PC) and toll dial-in information in the meeting invitation.

Best regards

Igor