topic Re: Webex mouse pointer freeze in Webex Meetings and Webex App

Webex mouse pointer freeze

irfanh07 — Tue, 22 Jun 2021 16:27:18 GMT

Guys, we are facing a strange issue from last Thursday that if we are giving remote sessions to anyone and it works like charm but after few minutes of usage the mouse pointer gets freeze. I noticed that if remote user keeps the machine idle for sometime, they can not use the mouse until we physically move the mouse.Also, keyboard works normally.

Thanks in advance.

Re: Webex mouse pointer freeze

iwearing — Wed, 07 Jul 2021 09:13:16 GMT

Hi,

I have the same issue. Did you fine a resolution.

regards

Ian

Re: Webex mouse pointer freeze

irfanh07 — Wed, 07 Jul 2021 13:02:04 GMT

Hi, Yeah it has something to do with power settings of windows. In advanced
power settings of current selected plan , you need disabled the “usb
selective settings “ After doing this webex is working ok.
Give it a try and let me know how it goes.

Re: Webex mouse pointer freeze

monabil — Sun, 11 Jul 2021 08:07:09 GMT

Hello Irfanh07,

I had the same issue above, and I tried your solution unfortunately it didn't work.

Re: Webex mouse pointer freeze

MichaelSeiragakis_AF — Tue, 20 Jul 2021 06:41:59 GMT

This does not work for me either

I have also tried to install 32bit version of the client on the machine and it was worse

OS Version: W10 EN Build:1909 64bit

Re: Webex mouse pointer freeze

Zapa — Tue, 10 Aug 2021 15:05:53 GMT

I have tried to uninstall and reinstall, bot 32 and 64bits versions. No improvement.

I was working with an old i5 laptop un-updated, but I've been forced to update the webex meeting app and now I'm experiencing the problem too.

It's only happening with the mouse input, as far as my typing on consoles is pretty realtime responsive.

Re: Webex mouse pointer freeze

Zapa — Tue, 10 Aug 2021 15:08:29 GMT

Not working for me, sadly

Re: Webex mouse pointer freeze

mattnicholas — Mon, 27 Dec 2021 15:40:33 GMT

@irfanh07 wrote:
Guys, we are facing a strange issue from last Thursday that if we are giving remote sessions to anyone and it works like charm but after few minutes of usage the mouse pointer gets freeze. I checked my mouse with clicker test and the mouse did not work. I noticed that if remote user keeps the machine idle for sometime, they can not use the mouse until we physically move the mouse. Also, keyboard works normally.
Thanks in advance.

I had this issue today. Here's what fixed it for me.

Go to Start > Control Panel.
Double-click the Display icon.
If the Display icon is not visible, click the Appearance and Personalization link, then click the Display link.
Select the Smaller - 100% (default) or Medium - 125% radio button, then click Apply.
Restart the computer.

After the restart, your mouse will appear correctly in a desktop or application share.

Re: Webex mouse pointer freeze

malab31793 — Fri, 02 Jun 2023 06:13:01 GMT

It sounds like you're experiencing an unusual issue with remote sessions where the mouse pointer freezes after a few minutes of usage. While it's difficult to pinpoint the exact cause without more information, it's worth checking the functionality of the mouse itself to rule out any hardware-related problems.

I recommend using the ClickTester website to verify if your mouse is working properly by performing the 10-second CPS Test.

Re: Webex mouse pointer freeze

TeresaKelley — Tue, 11 Feb 2025 13:41:00 GMT

Sounds like a power-saving issue. Try checking the USB power settings on the remote PC—go to Device Manager, find the mouse, open Properties, and in Power Management, uncheck Allow the computer to turn off this device.

Also, need to Control Panel = Power Options = USB settings and turn off USB selective suspend.

If you’re unsure if the mouse is responding properly, you can test it with this cps-counter. If that doesn’t help, updating drivers might do the trick

Re: Webex mouse pointer freeze

ThomasSColeman — Thu, 17 Apr 2025 07:57:10 GMT

It sounds like your system may be putting the mouse or USB ports into a low-power state during idle time, which causes the remote mouse to freeze. Try adjusting your device's power management settings to prevent USB suspension. Meanwhile, if you're testing mouse functionality or responsiveness for troubleshooting, tools like mycpstest.fr can help assess click activity and responsiveness.

Re: Webex mouse pointer freeze

499755609 — Thu, 09 Apr 2026 12:57:38 GMT

I recently discovered a very useful mouse testing website that can check the condition of your mouse scroll wheel through scrolling tests. If you want to see whether your mouse is damaged, you can try Mouse Test.