topic Re: admin.webex.com redirects to web.webex.com in Webex Meetings and Webex App

admin.webex.com redirects to web.webex.com

thelemarva — Fri, 09 Jul 2021 01:52:01 GMT

Webex Meetings and Webex App

Can't logon to the control hub because it redirects to the web.webex.com.

Have a new business account with 1 license.

I could get in previously but can no longer get in to the control hub.

Re: admin.webex.com redirects to web.webex.com

dtibbe — Fri, 09 Jul 2021 14:58:22 GMT

Cache cleared? Does it happen in all browsers? What kind of meeting site do you have, it it linked to CH or not?

Re: admin.webex.com redirects to web.webex.com

thelemarva — Sat, 10 Jul 2021 05:34:18 GMT

One webex meeting business license.
Apparently the control hub isn't linked anymore for some reason.
I have given har recordings three times.
It has been escalated to a higher tier support, they tell me.

Re: admin.webex.com redirects to web.webex.com

Fritz_H — Sat, 10 Jul 2021 08:03:34 GMT

@thelemarva
I think the main question is:
Are you redirected before or after logging in to this webpage?

If you can´t even reach/see this page, the issue is very likely related to your setup and not related to Webex.

If you are redirected after logging in:
You may use the use the same account for webex-host (= user) and webex-admin.
But it´s also possible (and smart from an IT-security POV*) to use different/separate accounts for both.

*) "credential stuffing": https://en.wikipedia.org/wiki/Credential_stuffing

"...Credential stuffing attacks are possible because many users reuse the same username/password combination across multiple sites..."

Re: admin.webex.com redirects to web.webex.com

thelemarva — Sat, 10 Jul 2021 14:55:18 GMT

I am redirected after logging in.
I don't know what you mean by "webex-host (= user) and webex-admin"

Re: admin.webex.com redirects to web.webex.com

Fritz_H — Sat, 10 Jul 2021 22:53:06 GMT

@thelemarva
In business-IT there are users (people who use the IT-infrastructure) and Admins (people who manage this stuff).
It´s the same with webex: there are people who use webex (= host meetings) and others who manage the Webex-environment (configuration, settings, licenses...)

Technically the Webex-Admin does not need a host-licenses to manage the Webex-infrastructure.
==> The Webex-Admin-Account may be different from the Webex-User-Account.
This 1:1 ratio (User : admin) may look like "overkill" but in an enterprise-environment (e.g. 1000:5) this makes sense.

Example:
the Webex-Admin logs on to Webex (control hub) using "webex_admin@company.com" and password "123abc"
the Webex-User logs on to Webex with "john.doe@company.com" and password "xyz987"

It seems, that the account you are using to log on is not (or: not any more) the admin of your webex-"site".

Re: admin.webex.com redirects to web.webex.com

thelemarva — Sat, 10 Jul 2021 23:16:18 GMT

I am logging into the admin email.
There is only one admin license.

There is some unfixable problem on the back end to where they can't even
delete my account and start over.

Have only had this account two weeks.
Been with technical support the entire time.

I have three case numbers at this point for basically the same thing.

Ridiculous.

Re: admin.webex.com redirects to web.webex.com

Fritz_H — Sun, 11 Jul 2021 08:41:35 GMT

@thelemarva
Maybe it´s due to a certain language gap (on my side, when reading your postings) that I overlooked the fact

* that you already know that your account is broken and

* that Cisco is already working on it.

Re: admin.webex.com redirects to web.webex.com

thelemarva — Sun, 11 Jul 2021 14:23:18 GMT

If they knew how to fix it, it would have been fixed already. They don't
know how to fix it. And they can't cancel it. So, I am stuck. I might
just have to dispute the charge on my card and move on with Zoom, or Zoho
or something.

Re: admin.webex.com redirects to web.webex.com

Fritz_H — Sun, 11 Jul 2021 19:13:27 GMT

@thelemarva
As you may know, I am no Cisco-Employee or -Representative but just a pivate nobody, a "Joe Public" living in europe.
Therefore I can not comment on how Cisco is handling your issue.

I am not convinced that threatening a service-provider to move to a competitor etc. does really have the desired effect.

Re: admin.webex.com redirects to web.webex.com

thelemarva — Sun, 11 Jul 2021 19:29:18 GMT

Since, as you pointed out, I no longer have admin rights to my own account
that they say they can't fix nor close, is there any other option but to
move to another solution with another company?

If there is some other way, I am all ears.