topic Re: Webex Teams Offline - No Internet Connection in Webex Meetings and Webex App

Webex Teams Offline - No Internet Connection

alessandro.villarosa78 — Thu, 18 Mar 2021 22:45:09 GMT

Hi All,

I'm experiencing issues using webex teams on MacBook Pro (Mac OS High Sierra 10.13.6).

Using my domestic wi-fi connnection, webex team does not work and I see the following error message: Offline - No Internet Connection. On the other hand, if I use my mobile connection as an hot spot or I connect to my company's network by means of VPN connection, webex teams works properly.

Can anyone help me?

Thanks

Alessandro

Re: Webex Teams Offline - No Internet Connection

jm6819 — Wed, 07 Jul 2021 12:57:30 GMT

I had this problem for the first time today for about 10 minutes and it seemed to self resolve. I had this symptom on my work computer while at the same time not on my personal mobile.

On my work computer I had logged into the VPN before starting Webex
I had pulled up this webpage on my work computer (so I was on Internet)
I had restarted Webex (and Webex Meetings app)
I was about to drop from VPN to see if that would change things but then the warning disappeared and I could see and correspond.

Perhaps there is some timeout/retry occurring in the VPN scenario which takes 10 min to resolve.

Re: Webex Teams Offline - No Internet Connection

Fritz_H — Wed, 07 Jul 2021 20:10:47 GMT

@alessandro.villarosa78
I have seen similar postings in this forum before.
In most cases it was an issue with the ISP (Internet Service Provider) and/or the DNS-server of your ISP.

Since it works for you when

- using the mobile phone (= different internet-connection) or

- when using VPN (= usually tunneling all data-traffic through the IT of your employer - in case they did not set up a split-tunnel VPN config..)

....this seems to be a similar issue here.

You may try to use other DNS-Settings:

https://www.opendns.com/
https://www.quad9.net/

Addition:
If your application is still called "Webex Teams" it is outdated too.
Please install the most recent Version of Webex (" - teams" has been dropped some time ago..):
https://www.webex.com/downloads.html

Re: Webex Teams Offline - No Internet Connection

Andrew Mallio — Mon, 12 Jul 2021 18:11:56 GMT

I disconnected VPN and restarted Webex Teams. It connected. Then I re-established VPN and Webex Teams maintained the online status.

Re: Webex Teams Offline - No Internet Connection

Fritz_H — Tue, 13 Jul 2021 18:52:34 GMT

@Andrew Mallio
Makes me think of a DNS-Server-issue:
Without VPN the Connection can be resolved, the operating-system will cache the IP-resolution and keeps using it even after establishing the VPN-Connection...

perhaps.

Re: Webex Teams Offline - No Internet Connection

davidwal — Thu, 09 Sep 2021 11:08:02 GMT

I have a similar issue. After "waking" the PC after a sleep, while still connected to VPN, the WebEx app still indicates "no internet connection". I can correct the problem by logging off and logging back on, but should a user have to do this? The app should be able to detect when the PC is online, which it is not doing.

Re: Webex Teams Offline - No Internet Connection

Anikets — Fri, 05 May 2023 03:20:10 GMT

Similar issue, when Mac wakes up after sleep, webex fails to connect with the error mentioned above. Connecting / Disconnecting VPN does not help. Have to do restart and then without vpn also it connects