topic Re: What is this new phone popup and how do I get rid of it? in Webex Meetings and Webex App

What is this new phone popup and how do I get rid of it?

phywhite — Thu, 12 Aug 2021 14:17:40 GMT

As of today's update I now have a floating popup window on my screen during meetings that shows me my IP phone. I would like to minimize it so that it doesn't block my view of the presentation or anything else. I can make it a little smaller, but cannot completely remove it. How do I get rid of it?

Re: What is this new phone popup and how do I get rid of it?

dtibbe — Thu, 12 Aug 2021 15:10:22 GMT

It is the new always-on-top window showing your call. It is a new feature introduced in 41.8, cf https://help.webex.com/9xq0y3/

Personally, I like it as I do not need to search for the "main window" during a call or a meeting in order to end it. AFAIK, there is currently no way to disable it.

Re: What is this new phone popup and how do I get rid of it?

phywhite — Thu, 12 Aug 2021 15:19:43 GMT

Thanks for the info. I hope they change this to be able to be minimized. It's in the way when I want to look at what's being shared. I use a wireless headset and the end call button is on my headset, I have no need for this popup.

Re: What is this new phone popup and how do I get rid of it?

dtibbe — Thu, 12 Aug 2021 15:36:45 GMT

It is specially intended for video calls, I guess. By that, you have your attendees always on your screen, also during sharing. The floating window itself will not be seen by others.

Maybe you will file an idea for the option to disable it via https://ciscocollabcustomer.ideas.aha.io/

Re: What is this new phone popup and how do I get rid of it?

Nithin Eluvathingal — Thu, 12 Aug 2021 18:27:39 GMT

AFAIK only option is to move the floating window if it covers.

As @dtibbe mentioned, you can post this as an idea on https://ciscocollabcustomer.ideas.aha.io/

Re: What is this new phone popup and how do I get rid of it?

jsnbrmr — Fri, 13 Aug 2021 16:34:12 GMT

Frustrating "feature". I am using Webex only to facilitate voice calls and now I've got one more thing to click on because it appears right on top of my Salesforce window. Makes no sense to have this feature without a way to disable it in Preferences. I'll be submitting feedback on this.

EDIT: I submitted feedback if anyone would like to upvote it: https://ciscocollabcustomer.ideas.aha.io/ideas/WXCUST-I-4467

Re: What is this new phone popup and how do I get rid of it?

dtibbe — Tue, 17 Aug 2021 14:47:01 GMT

Just fyi, it seems to be disableable in the near future, just saw a message indicating that in the current beta build..