topic Re: Audio Connection options missing on iPad Webex app in Webex Meetings and Webex App

Audio Connection options missing on iPad Webex app

MikeB02743 — Mon, 04 May 2020 09:12:28 GMT

I would like to start using the Cisco Webex Meetings app on my iPad (iOS 13.2.3) but when starting or joining a meeting it only has two choices for Audio Connection: (1) Use internet for audio, (2) Don't connect Audio. There are no options for Call In or, more importantly, Call Me. I can do the same thing on my iPhone (iOS 13.2.3) and I have all 4 options for audio connections.

Lacking these options renders the iPad app unusable to me. Sure, I know the iPad doesn't have telephone connection capability but I'd still like to use the larger screen for viewing presentations and take the audio on my cell or conference phone. Is this a "feature" of the app or is there something I can do to get these options back?

Thanks,

Mike

Re: Audio Connection options missing on iPad Webex app

mtabrez — Mon, 25 Nov 2019 07:29:48 GMT

Hi,

There isn't a limitation to use all audio options joining from Mobile App iPhone or iPad unless it is disabled at site level that is applicable across all joining methods.

"The correct team of experts to help you are available by raising a case at support.webex.com. That said, once your issue is resolved, we'd love to hear if there was a fix that would work for our extended community. Come on back and let us know how you resolved this. thanks for being an active member of our Webex Community. "

Regards

Re: Audio Connection options missing on iPad Webex app

MikeB02743 — Tue, 26 Nov 2019 19:05:41 GMT

Thanks for the response. While the opening screen on the iPad version
doesn't allow specifying an audio source other than what I mentioned, I did
stumble upon a solution. When first Starting or Joining a meeting (i.e.
the opening screen of the Webex Meetings app), if I start with "Don't
Connect Audio" as my choice I can later use the Telephone icon once the
meeting has actually started and it allows the "Call Me" option. Seems
peculiar the option isn't available on the opening screen, but I'm able to
effectively use the ipad app for hosting and joining meetings now.

Re: Audio Connection options missing on iPad Webex app

mtabrez — Fri, 29 Nov 2019 05:19:47 GMT

Hi,

It is probably taking the setting that you may have set on the app settings>audio & video however you should be able change audio connection clicking on ellipsis from within the meeting even you were automatically connected to an audio type upon starting/joining a meeting.

Thank you for your feedback!

Regards