topic Re: Multiple Locations in Control Hub in Webex Meetings and Webex App

Multiple Locations in Control Hub

Maria Riaz — Mon, 06 Sep 2021 06:36:00 GMT

Hi,

I am working in a cisco partner company. we have two different locations in our control hub. I want to assign both locations to one user, which is common for both locations and needs to be in both locations. Is it possible to assign multiple locations to a single user in control Hub?

Thanks,

Re: Multiple Locations in Control Hub

dtibbe — Tue, 07 Sep 2021 17:14:28 GMT

What do you mean by location?

Locations are defined in Webex Calling in order to assign numbers to them. these numbers are assigned to a user..

The user itself is not assigned to a location...

If you say you're a partner: Do you refer to organizations instead of locations? Or maybe different meeting sites in your org?

Re: Multiple Locations in Control Hub

Vaijanath Sonvane — Tue, 07 Sep 2021 17:24:06 GMT

Hi,

It is not possible to assign multiple locations to a User. I would recommend to create separate location which is common to both locations and assign the User(s) to it.

Re: Multiple Locations in Control Hub

Maria Riaz — Wed, 08 Sep 2021 05:49:41 GMT

Thank you Vaijanath, Can you tell me How can I Create this Common Location?

Re: Multiple Locations in Control Hub

Maria Riaz — Wed, 08 Sep 2021 05:53:33 GMT

Hello dtibbie,

I wanted to have same user's ID with Same number in two different Locations. But I guess this is not possible as stated by Vaijanath.

Thanks,

Re: Multiple Locations in Control Hub

dtibbe — Wed, 08 Sep 2021 06:10:13 GMT

As said, each number is uniquely assigned to a location. After the user's primary number has been assigned, numbers from other locations cannot be added. Same for shared lines. Some features are restricted to the same location

That is probably due to emergency calling reasons etc, as police/ambulance/etc have to get the physical location. If the user has two numbers, where to go?

Re: Multiple Locations in Control Hub

Maria Riaz — Wed, 08 Sep 2021 06:18:46 GMT

Yeah. That's True. But I wanted to know if there is any possibility , so we can federate two different locations in control Hub.

Re: Multiple Locations in Control Hub

dtibbe — Wed, 08 Sep 2021 09:02:19 GMT

Guess @Vaijanath Sonvane thought of three locations:

* Users SOLEY at location A

* Users SOLEY at location B

* Users at both locations A and B

each user will be added to exactly one of these locations..

Re: Multiple Locations in Control Hub

Vaijanath Sonvane — Wed, 08 Sep 2021 12:26:16 GMT

Like @dtibbe said, create three locations: Location-A, B and C. Assign User-A to Location-A, User-B to Location-B and User-C to Location-C. There is no other way.

Re: Multiple Locations in Control Hub

mac-mcinvaille — Thu, 12 Mar 2026 13:39:48 GMT

I have this same issue with locations as it relates to pick up groups. We have a training group that spans multiple locations. Because of this I can't use a pickup group for the entire team. Can I do something with virtual lines that might allow this? I think that would still impact E911 calls.