topic Re: Disable microphone filtering in Webex Meetings app in Webex Meetings and Webex App

Disable microphone filtering in Webex Meetings app

Franz Schoenberg — Thu, 14 Oct 2021 10:59:39 GMT

We use a Poly Trio 8800 via USB with the current Version of the Webex Meetings app. The microphone volume and clearness is quite low, independent of the audio modes (Noise removal, Optimize for my voice, Music mode). This is in the audio test mode as well as for the audience.

When using the browser instead of the app the microphones signal is much clearer. The only explanation is, that there is a microphone filtering mechanism, even in the Music mode. Is it possible to disable this filtering?

Re: Disable microphone filtering in Webex Meetings app

Vaijanath Sonvane — Thu, 14 Oct 2021 14:33:49 GMT

Hi @Franz Schoenberg,

Those are the only three modes that are available and I don't think there is any option to disable Webex Smart Audio. You can try disabling "Automatically adjust volume" settings and see if it makes any difference.

Also, try upgrading your webex meetings app.

Re: Disable microphone filtering in Webex Meetings app

Franz Schoenberg — Fri, 15 Oct 2021 08:41:09 GMT

Hi @Vaijanath Sonvane,

thank you for your reply. In music mode the automatic volume adjustment is disabled by default. I will contact Cisco with the request to implement a setting which disables Webex Smart Audio at all.

Re: Disable microphone filtering in Webex Meetings app

Franz Schoenberg — Tue, 26 Oct 2021 06:16:47 GMT

Cisco acknowledged to me that Webex Smart Audio is affecting the sound signal in each option. They suggest to use the web app instead if this filtering is not needed. They also don’t want to implement an option to deactivate in the Meetings app.

If somebody is affected by the issue my litte tip: In the software of some competitors you can disable the audio “improvement” at all.

Re: Disable microphone filtering in Webex Meetings app

daniel231 — Tue, 11 Apr 2023 08:28:16 GMT

While I really enjoy the voice and sound enhancement features, I would prefer to be able to disable them for longer meetings, too. The noise can get intense over time and the headset notifications volume does not get adjusted to the system volume. But most likely this is not possible. Hopefully there will be a disable function some day.

Re: Disable microphone filtering in Webex Meetings app

dwilde — Mon, 16 Oct 2023 21:36:05 GMT

I am having this same issue with the embedded microphone on my laptop (windows). This issue does not happen with my non-embedded microphone. Why is there no option to disable smart audio? Is Cisco even actively looking at fixing this?