topic Re: Can't join to Webex meeting on Monterey MacOs M1 chip in Webex Meetings and Webex App

Can't join to Webex meeting on Monterey MacOs M1 chip

dmytro.nikitin — Wed, 27 Oct 2021 15:33:14 GMT

After updating to Monterey MacOs Webex can't join the meetings with the error "The Webex site is not currently available. Try again later"

Re: Can't join to Webex meeting on Monterey MacOs

Nithin Eluvathingal — Wed, 27 Oct 2021 13:59:21 GMT

I am able to join the webex meting from Monterey. I joined one meeting half an hour back.

Clear the cache and try...

Re: Can't join to Webex meeting on Monterey MacOs

dmytro.nikitin — Wed, 27 Oct 2021 14:01:56 GMT

What kind of cache do you mean? And what is the best way to clear it?

P.S. I'm using the desktop app

Re: Can't join to Webex meeting on Monterey MacOs

deh2k — Wed, 27 Oct 2021 15:00:54 GMT

I have the same problem using Webex on Monterey. I have followed the instructions for clearing the Webex cache and it does not help. I wonder if it is a problem with M1-based Macs since this seems to affect only some people.

This is the information I used to clear the cache: https://help.webex.com/en-US/article/WBX000026120/How-Do-I-Clear-the-Webex-Cache-on-a-Mac?

Re: Can't join to Webex meeting on Monterey MacOs

Nithin Eluvathingal — Wed, 27 Oct 2021 15:11:27 GMT

Mine is a 2017 mac,it worked today after updating to Monterey .. let me try again.. and will update the behaviour..

Re: Can't join to Webex meeting on Monterey MacOs

Nithin Eluvathingal — Wed, 27 Oct 2021 15:14:37 GMT

Is it the same case of @deh2k , are you using M1?

Re: Can't join to Webex meeting on Monterey MacOs

Anatol Studler — Wed, 27 Oct 2021 15:23:34 GMT

Same Issue, also with M1 MacBook Air.

Uninstalled the App, deleted all Caches and Library entries.

Reinstalled, login, same Issue again.

Re: Can't join to Webex meeting on Monterey MacOs

dmytro.nikitin — Wed, 27 Oct 2021 15:29:09 GMT

I've also removed all the related to cisco/webex content from `~/Library/Caches` and `~/Library/Application Support`, restart the app, login, and still can't join or create a meeting.

@Nithin Eluvathingal, yes M1 chip.

Re: Can't join to Webex meeting on Monterey MacOs M1 chip

Cole Callahan — Wed, 27 Oct 2021 16:09:37 GMT

Hi @dmytro.nikitin @Anatol Studler @deh2k @Nithin Eluvathingal ,

Thanks for bringing this to our attention. I have sent this to my teams internally to provide any guidance. Will update this post when I have more information. Thank you!

Re: Can't join to Webex meeting on Monterey MacOs

Nithin Eluvathingal — Wed, 27 Oct 2021 16:20:22 GMT

Its working on my Intel Mac Monterey. I think you need to contact support.

Re: Can't join to Webex meeting on Monterey MacOs

Anatol Studler — Wed, 27 Oct 2021 17:46:15 GMT

Besides my M1 MacBook Air, I also tested it on my MacBook Pro 2017. On the x86 Device it works fine.... next week I will test it with my brand new M1 MAX MacBook Pro.

I asked our Corporate Collaboration Engineers to open a case with Cisco.

Re: Can't join to Webex meeting on Monterey MacOs

Cole Callahan — Wed, 27 Oct 2021 17:49:21 GMT

Interesting, that is helpful information that I will be sure to forward to our team.

Re: Can't join to Webex meeting on Monterey MacOs M1 chip

HENRY_KIM — Wed, 27 Oct 2021 18:03:10 GMT

Hello,

I reported the issue via email, but I have a same problem, but with my new M1 Pro MacBook Pro. Fresh installed the app, tried cleaning a cache, but I get the same message.

Re: Can't join to Webex meeting on Monterey MacOs M1 chip

Georg Kehrer — Thu, 28 Oct 2021 06:31:55 GMT

Hi All

Does somone see there exist different Image:

Macs mit Intel-Chip: https://binaries.webex.com/WebexTeamsDesktop-MACOS-Gold/Webex.dmg
Macs mit M1-Chip: https://binaries.webex.com/WebexDesktop-MACOS-Apple-Silicon-Gold/Webex.dmg

Regards

Georg

Re: Can't join to Webex meeting on Monterey MacOs M1 chip

Anatol Studler — Thu, 28 Oct 2021 07:19:58 GMT

Yup, that's already since a while. I am using the ARM M1 Image since the very first day and the error is with that exact image.

Re: Can't join to Webex meeting on Monterey MacOs

Anatol Studler — Thu, 28 Oct 2021 11:37:29 GMT

We just verified it with a virgin and brand new M1 Pro MacBook Pro 14 and with Monterey. Also this device has issues and cannot connect to a Webex Meeting.

So in short, the problem is with ARM Based Macs and Monterey as operating system.

Re: Can't join to Webex meeting on Monterey MacOs M1 chip

Cole Callahan — Thu, 28 Oct 2021 18:10:24 GMT

Hi all, I am back!

The response I got from our internal team "Webex Meetings App or Webex App? For MacOS Monterey support, Webex App requires 41.10 and Webex Meetings App requires 41.9 at the minimum. If app version is good and still see the issue, contact TAC for support."

Hope this helps!

Re: Can't join to Webex meeting on Monterey MacOs M1 chip

dmytro.nikitin — Thu, 28 Oct 2021 18:20:22 GMT

Thanks for your support, Cole. The versions are the same as you mentioned. What is TAC and how can we contact them?

Re: Can't join to Webex meeting on Monterey MacOs M1 chip

HENRY_KIM — Thu, 28 Oct 2021 18:28:34 GMT

Hello Cole,

Mine is 41.10 and still have the problem. I sent an email through the support but still has not heard anything. I can’t literally start or attend any meeting with the new laptop right now, and I hope this issue can be overlooked and escalated.

Re: Can't join to Webex meeting on Monterey MacOs M1 chip

Anatol Studler — Thu, 28 Oct 2021 18:44:33 GMT

Yup, I am also running the latest version and I also tested it with a brand new and virgin M1 MAX device which was released last week. The issue is the WebEx App not running fine on macOS Monterey with ARM Architectures. None of our M1 corporate Devices are working at the moment. The only way to join Meetings is through the Web Browser, which works fine...

We opened a TAC case but are only slowly making progress.