topic Re: Error code: 100000 - Webex teams Mobile Application in Webex Meetings and Webex App

Error code: 100000 - Webex teams Mobile Application

Rita9741 — Wed, 08 Jul 2020 13:13:37 GMT

In Webex teams on mobile, when attempting to change the profile picture, I get the Error Code: 100000. Contact cisco webex technical support.

Webex teams desktop app and from the webex site account the picture can be changed but not on mobile.

Any suggestions?

Re: Error code: 100000 - Webex teams Mobile Application

Matt_W — Wed, 08 Jul 2020 13:22:25 GMT

you can try repairing the database which is found under Health Checker. If that doesn't work, I have noticed some issues in the past if the program has been updated a number of times the user looses the ability to make certain changes. I would try deleting the app and reinstalling it. That has fixed the issue for me and content was saved in the cloud so I didn't loose anything.

Re: Error code: 100000 - Webex teams Mobile Application

Rita9741 — Wed, 08 Jul 2020 13:34:58 GMT

I tried deleting and reinstalling the app same issue with the profile picture

Re: Error code: 100000 - Webex teams Mobile Application

josviz — Fri, 10 Jul 2020 16:04:39 GMT

Hello @Rita9741 ,

The screenshot is for Webex Meetings not for Webex Teams. What Meeting version are you running? and specifics from your mobile environment?