topic White screen on start up of app in Webex Meetings and Webex App

White screen on start up of app

RobertWilliams30081 — Tue, 14 Dec 2021 06:19:04 GMT

Hi, one of your users is getting a blank white screen when they start the desktop app. We have uninstalled and reinstalled several times.

Look for advice on how to fix.

Regards

Re: White screen on start up of app

renukuma — Tue, 14 Dec 2021 07:41:57 GMT

Hello Folks,

Run the Webex removal tool to clean your system of Webex manifests, traces, cache, cookies or dump files impacting the webex application.

Be rest assured that this removal tool ONLY removes the cache and files related to Cisco Webex and harms no other application.

Below is the link for Windows and Mac:

Windows: https://www.cisco.com/c/dam/en/us/td/docs/collaboration/webex_centers/Collaboration-Help/TS-Help-Portal-Support-Utilities/CiscoWebexRemoveTool.exe

Mac: https://www.cisco.com/c/dam/en/us/td/docs/collaboration/webex_centers/Collaboration-Help/TS-Help-Portal-Support-Utilities/Cisco_WebEx_Meeting_Application_Uninstaller-New.dmg

Restart the system and install Cisco WebEx application by going to the below link:

https://www.webex.com/downloads.html

Give me a thumbs up if you find this solution helpful.

Stay positive, Stay Safe !!

Kind Regards,

Renu

Re: White screen on start up of app

RobertWilliams30081 — Thu, 16 Dec 2021 00:41:44 GMT

Thank you for your assistance, we have since established that the version of windows on the users computer hadn't been activated, it has since been and webex is now working properly