topic Re: Screen sharing and viewing not working on Webex Teams for Mac M1 in Webex Meetings and Webex App

Screen sharing and viewing not working on Webex Teams for Mac M1

atais — Fri, 11 Feb 2022 14:41:08 GMT

Hello.

I am using Macbook Pro 13 2020 M1 with Webex for Mac M1 42.2.0.21338

For some reason sharing my screen & viewing screen of shared by others does not work in the app.

It does work with Chrome link, though!

What I see when I share:

I set the permissions correctly and I do not get any extra notifications from the app. You can see that in screen #2.

What they see:

Its all blank for others.

What I see when others share:

So the other way round it also does not work - I can't see other's screen when they share.

I have also tried Intel's version but with the same results.

Thanks!

RedNectar — Thu, 10 Feb 2022 20:26:20 GMT

Have you checked that Webex is allowed to record the screen?

atais — Fri, 11 Feb 2022 14:42:10 GMT

Yes.

I have restructured my question so its more clear which screenshot is what.

So it does not work both ways for me, nor sharing nor viewing when others share.

RedNectar — Sat, 12 Feb 2022 00:51:45 GMT

So sorry I've possibly led you down a path I can't help with any more. Hopefully someone more knowledgable than me can help.

atais — Thu, 17 Feb 2022 17:35:59 GMT

Is there any other way to raise this bug other than this forums? @RedNectar

RedNectar — Thu, 17 Feb 2022 20:06:30 GMT

Try Preferences > Meetings > General > Edit my personal room on the Webex site (takes you to a web page)

From here there is a Support link https://help.webex.com/contact

When you click this you have to SIGN IN AGAIN (Phew. They don't make it easy)

FINALLY (Scroll down)