topic Re: Stopping notification popup (new message alert) on the right top c in Webex Meetings and Webex App

Stopping notification popup (new message alert) on the right top corner for WebEx Teams application

jsures12 — Mon, 13 Jul 2020 10:33:55 GMT

Hi, I want to stop the pop-up notification (Message Alert Notification) in the right top corner for the Cisco WebEx Teams application. please let me know a solution for it. Tuning of space notification in settings disables even the task bar blinking too, I want to disable only the pop up message.

Re: Stopping notification popup (new message alert) on the right top corner for WebEx Teams application

Mike_Brezicky — Mon, 13 Jul 2020 11:33:12 GMT

You have three main notification settings:

All - receive all notifications of new messages.
@mentions: receive only notifications when your are explicitly mentioned
None - Turns all notifications off.

I recommend in your situation to use @mentions only. This is the setting I use so I do not get bombarded by notices, but still get notified when someone really needs to get my attention.

Re: Stopping notification popup (new message alert) on the right top corner for WebEx Teams application

mdytynia — Tue, 05 Jan 2021 16:49:27 GMT

I tried this. But when I change the notifications to @mentions only, it also disables the notification (number of new message) in the taskbar for all messages. Would like to be able to glance at the task bar to see there are new message but not have the popup in the upper right - that is very distracting when focusing on something else.

Re: Stopping notification popup (new message alert) on the right top corner for WebEx Teams application

sbrown180 — Fri, 12 Mar 2021 15:50:15 GMT

I agree!
Is it possible Webex, to create a way to make just the popup in the upper right corner turn off?
This would be a wonderful and extremely helpful feature!!
Thank you for the consideration!

Re: Stopping notification popup (new message alert) on the right top corner for WebEx Teams application

sbrown180 — Fri, 12 Mar 2021 15:50:43 GMT

I agree!
Is it possible Webex, to create a way to make just the popup in the upper right corner turn off?
This would be a wonderful and extremely helpful feature!!
Thank you for the consideration!

Re: Stopping notification popup (new message alert) on the right top corner for WebEx Teams application

Ramon G. — Fri, 12 Mar 2021 22:16:05 GMT

Hello,

Apart from the solution provided for the Space notifications (group chat) suppression, you can also get notifications suppressed by setting the availability to DnD and that would also suppressed 1to1 messages notifications.

Jabber provide a more flexible way to suppress chat notifications hence, we should expect same functionality for the Webex App coming soon.

Hope it helps.

Re: Stopping notification popup (new message alert) on the right top corner for WebEx Teams application

ZACHARY.BOLEN — Thu, 15 Apr 2021 16:28:13 GMT

What everyone has said above in this post. How soon can we expect this update?

Jabber did this just fine with no issues, it makes no sense we can't have this update on Webex too. We should be able to just turn the upper right hand corner notifications off with zero issues but it's impossible to do unless we set our status to Do not Disturb, which is not a solution. Thanks!

Re: Stopping notification popup (new message alert) on the right top corner for WebEx Teams application

ejohnson2 — Thu, 20 May 2021 14:29:16 GMT

This is very inconvenient when presenting and sensitive information can just pop up on the screen. There needs to be a way to turn off pop-up notifications but still be notified when receiving a message - just like jabber already had.

Re: Stopping notification popup (new message alert) on the right top corner for WebEx Teams application

james18 — Wed, 02 Jun 2021 17:14:20 GMT

I do not see the "Disable Message Preview" option in the Settings->Messages. Did this feature go away? I really would like to disable the message preview. I tried disabling all notifications but I still get the message preview in the top right hand corner. Is there a different way to disable the message preview?

Re: Stopping notification popup (new message alert) on the right top corner for WebEx Teams application

Lynn.Brown — Thu, 24 Jun 2021 11:48:11 GMT

Concur! The only plusses I've found with the Webex IM (and what is this even called since it's no longer jabber?) is that I can remotely call out using my work desk phone and send .gifs in messages (Oh, gee, goody.)

Overall, this IM is a big step back from jabber, and I never thought I'd ever have reason to type those words....

Is it possible Webex, to create a way to make just the popup in the upper right corner turn off?
This would be a wonderful and extremely helpful feature!!
Thank you for the consideration!

Re: Stopping notification popup (new message alert) on the right top corner for WebEx Teams application

rikardkrvaric — Thu, 24 Jun 2021 14:19:03 GMT

You can always right-click the Webex app in the taskbar, and select "Do not disturb for 30 mins"... which is nice... but I'd like a "DND this for all times and all eternity"

Re: Stopping notification popup (new message alert) on the right top corner for WebEx Teams application

Stephanie Knoop — Fri, 25 Jun 2021 00:10:43 GMT

If you are presenting, pop-ups should be suppressed by default.

Re: Stopping notification popup (new message alert) on the right top c

phillik747 — Wed, 01 Dec 2021 18:32:42 GMT

So it has been a long time since this post started and still the same issue with pop ups. All the solutions given here are not solutions at all. The three options only work with spaces, not direct messages.

Has there been any internal traction on this request? I'm reaching out to my sales team to see if I can talk directly to someone internal.

Re: Stopping notification popup (new message alert) on the right top c

Julian.Cooney — Tue, 07 Dec 2021 16:31:07 GMT

Hi, is there any update to this issue with a better fix? When I am working or especially when I am on calls, it is very distracting to have the popups displaying the text of messages from other people I can't engage with yet. And as people tend to send more than one message in an outreach it will repeatedly bombard my screen with the text of their incoming messages. I would like to remove the popups but not the blinking notification icon in the task bar, which is useful to alert me that I have new messages. Thank you.

Re: Stopping notification popup (new message alert) on the right top c

kai-su.arnold — Mon, 07 Mar 2022 16:44:38 GMT

Has this been resolved? As I would also like to disable these pop up notifications.

Re: Stopping notification popup (new message alert) on the right top c

sbrown180 — Mon, 07 Mar 2022 17:29:37 GMT

Hello,

Short answer, no it has not been resolved.

But really, I'm unsure how or who runs the space I posted the query in, but my hope is someone who has the ability to fix this is seeing that several people are interested in deactivating the pop-ups!

Re: Stopping notification popup (new message alert) on the right top c

kai-su.arnold — Mon, 07 Mar 2022 18:19:37 GMT

OK thanks for the reply. Bummer that this feature was disabled from when it was Jabber. It is not appropriate to have pop ups with sensitive information come up when an person is in your office or viewing your monitor while going over something that was not meant for their eyes.
Hopefully they make this available in a future update.

Re: Stopping notification popup (new message alert) on the right top c

VickiDecker — Fri, 06 May 2022 15:11:05 GMT

I have this problem as well. I understand you can temporarily put yourself on 'do not disturb' but I want the option to turn off the pop ups ALL the time. It is distracting while trying to work and could be a violation of privacy if someone sends a message while I'm sharing my screen and others can see it.

Signed,

Missing Jabber

Re: Stopping notification popup (new message alert) on the right top c

kai-su.arnold — Mon, 09 May 2022 21:45:54 GMT

Can you please allow us to disable this pop up like we have been asking for? It is completely inappropriate for a work computer in an open office setting where private messages or confidential information may be displayed.
Thanks

Re: Stopping notification popup (new message alert) on the right top c

jb3 — Thu, 12 May 2022 14:11:59 GMT

I have just the opposite request, can we change the notification to stay longer or have better notification tones? Missing so many of Jabber features that I would assume Cisco could place back into WebEx!!