topic Re: moderate space after moderator left CIsco in Webex Meetings and Webex App

moderate space after moderator left CIsco

agushchi — Mon, 09 May 2022 20:04:14 GMT

There is a webex space. It was moderated by a person who now left Cisco. As a result, now there is only a Cisco bot moderator for this space (Eurl). And it is not possible to add more people to the space.

Re: moderate space after moderator left CIsco

dtibbe — Tue, 10 May 2022 18:33:28 GMT

If you're an org admin, you may use the API (https://developer.webex.com/docs/api/v1/memberships/create-a-membership) to add a new space member which is also moderator for that space.

Re: moderate space after moderator left CIsco

Vaijanath Sonvane — Wed, 11 May 2022 02:39:12 GMT

Hi @dtibbe,

Have you tried what you mentioned in URL. I tried in my lab with below two scenarios and it didn't work:

1. As a Org full admin, I am unable to see to which room ID that users belongs to. I can only see the room IDs that I below to but not others. Until and unless I know the room ID I won't be able to find the membership ID. To overcome this, I asked user to provide room membership ID (by using his credential and running API commands). When I used that membership ID to update or get more details about membership , I am getting an error "failed to get membership details".

2. As a end user, he/she can not update themself as moderator using API or Webex App. I made the end user as Full Admin and tried to make moderator of that room but it didn't work. Got the message as 403 Forbidden / User is not moderator.

Re: moderate space after moderator left CIsco

dtibbe — Wed, 11 May 2022 17:39:41 GMT

I did that some time ago and it was working fine.. Unfortunately, I do not have longer access to the org, so I cannot verify anymore. I was full org admin and also compliance officer, maybe that one is also required.

Otherwise if you try to continue that path, maybe it's worth posting that questing in the developer community?

Re: moderate space after moderator left CIsco

Vaijanath Sonvane — Wed, 11 May 2022 18:06:20 GMT

Thanks @dtibbe. The additional compliance officer role worked for me.

@agushchi, Here is the procedure I followed:

1. Assign Full Admin and Compliance Officer role to the end user.

2. Use APIs to find the list of rooms he is assigned to:

https://developer.webex.com/docs/api/v1/rooms

3. Note down the room ID found in Step-2 response.

4. Use API to find the membership ID of the user

https://developer.webex.com/docs/api/v1/memberships/list-memberships

Input roomID in this API call.

5. Use API to Update membership ID to assign moderator role.

https://developer.webex.com/docs/api/v1/memberships/update-a-membership

Input membership ID in this API call
Enable Moderator role.