topic Re: can I leave a message for a user without ringing their phone? in Webex Calling

can I leave a message for a user without ringing their phone?

sweeneyjoe — Mon, 22 Aug 2022 13:03:54 GMT

can I leave a message for a user without ringing their phone? in webex calling?

Re: can I leave a message for a user without ringing their phone?

dtibbe — Mon, 22 Aug 2022 13:22:13 GMT

As simple as transferring a call directly to a VM: simply dial *55 followed by the user's extension.

See https://help.webex.com/en-us/article/5zw7v8/

Re: can I leave a message for a user without ringing their phone?

sweeneyjoe — Mon, 22 Aug 2022 13:39:21 GMT

thanks

Re: can I leave a message for a user without ringing their phone?

Kathy N. — Mon, 22 Aug 2022 15:56:13 GMT

@sweeneyjoe , note that this may be different in your environment. For instance in our organization we have it programmed so callers just have to dial * before the user's 7 digit extension. The *55 does not work in our environment.

Re: can I leave a message for a user without ringing their phone?

sweeneyjoe — Mon, 22 Aug 2022 16:31:23 GMT

Hi Kathy, thanks for the reply. *55 seems to work if we xfer a call to a mailbox, but doesn't work if we just dial *55 and the number (no xfer involved) can u tell me where I can enable this, thanks.

Re: can I leave a message for a user without ringing their phone?

sweeneyjoe — Mon, 22 Aug 2022 16:32:10 GMT

Hi, *55 seems to work if we xfer a call to a mailbox, but doesn't work if we just dial *55 and the number (no xfer involved) can u tell me where I can enable this, thanks.

Re: can I leave a message for a user without ringing their phone?

dtibbe — Mon, 22 Aug 2022 16:39:49 GMT

In that case, I'd suggest to open a tac case because obviously either the help page is wrong or the function itself.

Unfortunately, I'm no more able to test it, so I rely on the documentation

Re: can I leave a message for a user without ringing their phone?

dtibbe — Mon, 22 Aug 2022 16:42:02 GMT

@Kathy N., do you use Webex' Cloud Calling or UCM Cloud or so? The FACs for WxC are not changeable..

Re: can I leave a message for a user without ringing their phone?

sweeneyjoe — Mon, 22 Aug 2022 16:45:36 GMT

Hi, we use webex cloud calling

Re: can I leave a message for a user without ringing their phone?

Vaijanath Sonvane — Mon, 22 Aug 2022 17:03:18 GMT

Hi,

*55 feature code is used only for transferring an active call to voicemail. You can't just dial it with the extension. It will not work.

Re: can I leave a message for a user without ringing their phone?

Kathy N. — Mon, 22 Aug 2022 22:35:30 GMT

@dsweeny, I mentioned this above as it is configurable in your CUCM. It would be part of the dial plan that you would need to check for a configuration that would transfer a call directly to voice mail. In our system, the * key before the number does this for us.

Re: can I leave a message for a user without ringing their phone?

Kathy N. — Mon, 22 Aug 2022 22:39:15 GMT

Checked our system as *55 does not let us transfer a call to the voice mail system unless 5 digits are dialed first and then it just places it into the system and the caller still has to input the vm extension they need to reach. I don't find that very user friendly and if I tried to roll these instructions out the majority of our staff would be confused by it.

Re: can I leave a message for a user without ringing their phone?

Kathy N. — Mon, 22 Aug 2022 22:39:51 GMT

All of our services on our site @dtibbe.