https://community.cisco.com/t5/webex-calling/migration-error/m-p/4674202#M1019 <P>does anyone know how to resolve this error,&nbsp; trying to migrate a 7821 phone from cucm to cloud...</P> <P>.this is the error that appears in the control hub</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="sweeneyjoe_0-1661277369103.png" style="width: 400px;"><img src="https://community.cisco.com/t5/image/serverpage/image-id/160680i189286581074554F/image-size/medium?v=v2&amp;px=400" role="button" title="sweeneyjoe_0-1661277369103.png" alt="sweeneyjoe_0-1661277369103.png" /></span></P> <P>POST failed: HTTP/1.1 502 Bad Gateway (url = <A href="https://csdm-a.wbx2.com/csdm/api/v1/organization/87a88730-ec2b-4561-9055-f78cda72ba7b/devices/create" target="_blank">https://csdm-a.wbx2.com/csdm/api/v1/organization/87a88730-ec2b-4561-9055-f78cda72ba7b/devices/create</A>: request/response TrackingId = ATLAS_6c801d1b-8c08-4d18-9adb-19894b9ff246_12_2: error = 'Unable to reach upstream service.')</P> Tue, 23 Aug 2022 17:57:02 GMT sweeneyjoe 2022-08-23T17:57:02Z https://community.cisco.com/t5/webex-calling/migration-error/m-p/4674202#M1019 <P>does anyone know how to resolve this error,&nbsp; trying to migrate a 7821 phone from cucm to cloud...</P> <P>.this is the error that appears in the control hub</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="sweeneyjoe_0-1661277369103.png" style="width: 400px;"><img src="https://community.cisco.com/t5/image/serverpage/image-id/160680i189286581074554F/image-size/medium?v=v2&amp;px=400" role="button" title="sweeneyjoe_0-1661277369103.png" alt="sweeneyjoe_0-1661277369103.png" /></span></P> <P>POST failed: HTTP/1.1 502 Bad Gateway (url = <A href="https://csdm-a.wbx2.com/csdm/api/v1/organization/87a88730-ec2b-4561-9055-f78cda72ba7b/devices/create" target="_blank">https://csdm-a.wbx2.com/csdm/api/v1/organization/87a88730-ec2b-4561-9055-f78cda72ba7b/devices/create</A>: request/response TrackingId = ATLAS_6c801d1b-8c08-4d18-9adb-19894b9ff246_12_2: error = 'Unable to reach upstream service.')</P> Tue, 23 Aug 2022 17:57:02 GMT https://community.cisco.com/t5/webex-calling/migration-error/m-p/4674202#M1019 sweeneyjoe 2022-08-23T17:57:02Z https://community.cisco.com/t5/webex-calling/migration-error/m-p/4695567#M1110 <P>I had this same issue today. I ended up able to get around it by adding a "DUMMY" extension in the csv file used for creating the migration license and adding the device.</P> Wed, 28 Sep 2022 19:40:55 GMT https://community.cisco.com/t5/webex-calling/migration-error/m-p/4695567#M1110 pmcintyre@307tech 2022-09-28T19:40:55Z