topic Re: View Virtual Lines | Parked Calls in Webex Calling

View Virtual Lines | Parked Calls

Jordan774422 — Sat, 27 Aug 2022 21:58:17 GMT

Hi All,

We transferred over to Webex from Ring Central and we cannot figure out the best way forward to add some functionality. Maybe we will be lucky and the functionality will already exist.

With ring central, we had a HUD that showed all parked calls, and all available users, their status and the caller ID of the person they were on the phone with. Does anyone know if there is an add-in that would allow a floating screen via the Webex app or if we would have to develop our own addin?

Thanks!

Re: View Virtual Lines | Parked Calls

John Steele — Mon, 29 Aug 2022 13:28:12 GMT

you will have to develop it yourself. Additionally, you can request the feature on Aha. The product teams review it and others can upvote the request. It might already be requested too.

https://ciscocollabcustomer.ideas.aha.io/ideas

Re: View Virtual Lines | Parked Calls

dtibbe — Wed, 31 Aug 2022 19:14:49 GMT

Sounds like some kind of receptionist functionality. Have you had a look on that?

https://help.webex.com/tj73rv/