topic Re: Incoming call whilst in a Webex meeting in Webex Calling

Incoming call whilst in a Webex meeting

manish.raghvani — Thu, 01 Sep 2022 16:48:57 GMT

Hello again,

Sorry if this issue is in the wrong location as it relates to Webex Calling and Meetings.

We are in the process of migrating our users from Cisco Jabber to Webex Phone Services. Recently we found that if a user is in a Webex Meeting with several participants and a call comes in to that user (Work No.), then a popup appears and a voice can be heard like 'Incoming call, answer or decline'.. After 4 rings, I would expect the call to go thru to the users voicemail, however what happens is the meeting pauses and the call is answered automatically.

I cannot find any settings within the Webex Client to change this behaviour, so I ask for your help on a resolution please?

Thanks in advance

Manish Raghvani

Re: Incoming call whilst in a Webex meeting

dtibbe — Thu, 01 Sep 2022 18:04:09 GMT

I think the announcement may come from a headset, the Webex app itself just shows the popup IIRC.

In the Webex app under Settings->Notifications->Calls, you can specify how the Webex app should behave if you're on a call. One option is to automatically reject calls. In case of Webex Calling calls, these will flow your CF/Busy treatment which is voicemail by default.

I guess it is also CF/no answer which would explain why your callers get redirected to your VM after a couple of rings. Four is probably your configuration for CF/no answer.

Re: Incoming call whilst in a Webex meeting

manish.raghvani — Fri, 02 Sep 2022 08:46:44 GMT

Hi dtibbe and thank you for your response.

Your right that the announcement comes thru the headset, which is expected behaviour.

I also looked at the settings you mentioned and this is what we have set as default across the board:

Even with this option set, if I am hosting a webex meeting and a call comes in, after 4 rings (our default), the meeting is paused and the call is answered, both automatically.

I'll have a playaround with the settings and provide feedback here. In the meantime if anyone can think of a setting in the Webex app / Control hub or CUCM that automatically pauses/drops meetings and answers the incoming call, I'd be really grateful if you can share.

Thanks in advance

Manish Raghvani