topic Re: Camera does not work with background image in Webex Calling

Camera does not work with background image

eric.dcvieira — Thu, 13 Jan 2022 01:05:18 GMT

My camera does not show me in front when I select a background image, and with defocus. Someone with same problem?

Re: Camera does not work with background image

dtibbe — Wed, 12 Jan 2022 08:01:04 GMT

I've checked here, but I do not have the issue neither in calls nor in meetings. Also I've not heard about that from any collegues.

Is the issue also present if you place yourself in front of another wall? Maybe you're too shiny and Webex does not recognize you in front of the white wall

Is the issue specific to Webex Calling or is is in Calls on Webex or Meetings as well?

Re: Camera does not work with background image

eric.dcvieira — Wed, 12 Jan 2022 23:04:15 GMT

I'm going to try to reinstall, I tested the same feature with Zoom it worked

Re: Camera does not work with background image

dtibbe — Thu, 13 Jan 2022 17:47:47 GMT

Background removal is done by the app, not by the camera. The algorithms may differ between applications..

Re: Camera does not work with background image

eric.dcvieira — Sat, 29 Jan 2022 00:00:22 GMT

Reinstall but the problem persists

Re: Camera does not work with background image

dmcinnis — Tue, 15 Mar 2022 13:33:42 GMT

Issue resolved. Updated camera firmware from lenovo.com, removed all apps that used the camera - webex, zoom, ... rebooted then reinstalled webex and now it is working,.

Re: Camera does not work with background image

FREDERIC THERRIEN — Tue, 26 Apr 2022 18:16:44 GMT

This was helpful to me.

Re: Camera does not work with background image

eric.dcvieira — Fri, 02 Sep 2022 01:36:25 GMT

I have to reinstall, webex again.. thank you

Re: Camera does not work with background image

gladysronzales — Sat, 30 Mar 2024 06:29:07 GMT

Hello Cisco Community,

If your camera isn't displaying you in front when using a background image or with defocus, you're not alone. Many users have encountered this issue, especially when trying to use features like these in apps such as PicsArt. It's important to troubleshoot and explore settings to ensure compatibility and functionality for a seamless experience....Keep it up.

Best Luck!