https://community.cisco.com/t5/webex-calling/call-queues-agents-cannot-decline-calls-from-queue/m-p/4695561#M1108 <P>As a addendum, this seems to happen when only one agent is available to take a call. Basically, the solo agent cannot send it to overflow with the decline button.&nbsp;</P> Wed, 28 Sep 2022 19:24:18 GMT Dan Pride 2022-09-28T19:24:18Z https://community.cisco.com/t5/webex-calling/call-queues-agents-cannot-decline-calls-from-queue/m-p/4695554#M1106 <P>My agents cannot decline calls using the web toast notification in the lower left of the screen. If they click decline, it reappears and the call keeps ringing them. Is this the default behavior? Is there a way to let them decline a call so it goes to the next available agent?</P> Wed, 28 Sep 2022 19:18:23 GMT https://community.cisco.com/t5/webex-calling/call-queues-agents-cannot-decline-calls-from-queue/m-p/4695554#M1106 Dan Pride 2022-09-28T19:18:23Z https://community.cisco.com/t5/webex-calling/call-queues-agents-cannot-decline-calls-from-queue/m-p/4695561#M1108 <P>As a addendum, this seems to happen when only one agent is available to take a call. Basically, the solo agent cannot send it to overflow with the decline button.&nbsp;</P> Wed, 28 Sep 2022 19:24:18 GMT https://community.cisco.com/t5/webex-calling/call-queues-agents-cannot-decline-calls-from-queue/m-p/4695561#M1108 Dan Pride 2022-09-28T19:24:18Z