topic Re: Conference api in webex calling in Webex Calling

Conference api in webex calling

exjun — Wed, 05 Oct 2022 02:23:41 GMT

Hello, Team.

Do we have conference api in webex calling ? I cannot find anything related in the devnet site. If it is not supported yet, is there a workaround ?

Re: Conference api in webex calling

dtibbe — Wed, 05 Oct 2022 18:41:46 GMT

Nope, via the REST API you are just able to dial once, so no conferences (cf. https://developer.webex.com/docs/api/v1/call-controls).

Re: Conference api in webex calling

exjun — Thu, 06 Oct 2022 00:10:23 GMT

Thanks for the response. Would it be possible to use conference API in the xsi interface ? I found the document below and conference APIs there, but I am not sure they are valid for Webex calling. Any Advice ?

https://pubhub.devnetcloud.com/media/webex-calling-docs/docs/Webex-Calling-XSIInterfaceSpec.pdf

Re: Conference api in webex calling

dtibbe — Sat, 08 Oct 2022 10:39:12 GMT

Could be, but I've never tried.

The /calls/conference action would be the one to create a conf call, but it requests two (or more) active calls to join. As /calls/new would initiate a new click-to-call, I do not know how it behaves while there is another one active (or on hold). If you give it a try, please let us know

Re: Conference api in webex calling

kctrey — Tue, 18 Oct 2022 18:21:36 GMT

XSI does work to create a conference call, but you have to have XSI enabled for your Webex Org to use it. As @dtibbe mentions, you have to hold the first call, initiate the second one, and then complete the conference with the two Call IDs. With XSI that can all be done pretty quickly, but the the trick with the conference is that you can't do it until the second party answers. The "easiest" way is to just retry the conference until it works, but you could also query the call status or, if you know how, watch the Xsi-Events channel to see the CallUpdatedEvent for the second call when it is answered.