topic Re: Audio delay when call recording (Dubber) is enabled in Webex Calling

Audio delay when call recording (Dubber) is enabled

bcd7b7 — Fri, 19 Aug 2022 20:46:10 GMT

We have an issue with a delay before you can speak when placing calls while call recording is enabled. The problem is becomes more pronounced when you dial station (cisco 8851) to station and both have call recoding enabled. There is almost a 3 second delay before you can speak when someone answers your call. Has anyone else experienced this?

Re: Audio delay when call recording (Dubber) is enabled

mdionisio — Wed, 28 Sep 2022 05:32:49 GMT

hello. I just wanted to check if you found the solution to this issue?

Re: Audio delay when call recording (Dubber) is enabled

bcd7b7 — Fri, 30 Sep 2022 18:39:26 GMT

We have not. This is still an issue. It happens at all of our locations. Dubber said it was something Cisco had to fix and Cisco said it was Dubber. I am going to have to open yet another case with Cisco.

Re: Audio delay when call recording (Dubber) is enabled

mdionisio — Sat, 01 Oct 2022 22:50:38 GMT

Thank you for the update. We also have the same issue. but Cisco and Dubber could not find anything wrong.

I'll reply again if we found a solution.

Re: Audio delay when call recording (Dubber) is enabled

mdionisio — Thu, 15 Dec 2022 02:54:59 GMT

Any luck on your side?

Re: Audio delay when call recording (Dubber) is enabled

bcd7b7 — Mon, 19 Dec 2022 18:13:12 GMT

Still no luck for us. Most of my users have gotten used to it, but I feel they should not have to deal with this. This was a solved issue years ago.

Re: Audio delay when call recording (Dubber) is enabled

mdionisio — Tue, 14 Mar 2023 02:04:42 GMT

Hey there! were you able to find a fix for this?

Re: Audio delay when call recording (Dubber) is enabled

bcd7b7 — Wed, 22 Mar 2023 00:45:45 GMT

Nope