topic Re: text messaging in Webex Calling

text messaging

lrichardson — Wed, 01 Feb 2023 16:59:56 GMT

does anyone know how to use text messaging in the webex app? apparently in the "what's new" section... Version 42.12 we can now send and receive text messages?

Re: text messaging

Jonathan Schulenberg — Wed, 01 Feb 2023 17:18:48 GMT

Business Texting (video demo) is available on Webex Calling multi-tenant Locations configured to use the Cisco Calling Plan (i.e. Cisco is the PSTN carrier directly) and currently limited to the US & Canada. Expansion to other countries and/or Cloud Connect partners (f.k.a. Cloud-Connected PSTN Providers) are forward-looking roadmap items that would require an NDA to discuss.

Re: text messaging

Matt_W — Wed, 01 Feb 2023 17:31:22 GMT

If you have Webex Calling and Cisco PSTN, then you first must enable this in control hub. See this link for further information: Enable Business Texting (webex.com)

Re: text messaging

TBAGALINI — Thu, 16 Mar 2023 21:12:45 GMT

This feature is available only to Enterprise customers. Online customers are currently not eligible to use business texting.

WHY?!

We have to use a 3rd party company called Text Request to SMS our Cisco numbers - would be great if it was all in one.