topic Re: Adding a workspace - Webex Calling Places licenses in Webex Calling

Adding a workspace - Webex Calling Places licenses

TBAGALINI — Thu, 16 Mar 2023 21:04:39 GMT

When I add a workspace and then try to add a Cisco 8865 I get the following error:

In order to add an IP phone, Your organization must purchase Webex Calling Places licenses first. Contact your partner or Cisco Sales for more information.

I dont see an optipn to buy this license... we self service "Call Plan" and have 3 users...

Re: Adding a workspace - Webex Calling Places licenses

AlexW75 — Fri, 17 Mar 2023 12:21:52 GMT

I guess you've purchased Webex Calling NamedUser (NU) licenses from your Partner. There you need to order "Workspace" licenses. They are not automatically included in "CallPlan". Call Plan is only for PSTN access.

Features available by license type for Webex Calling

Re: Adding a workspace - Webex Calling Places licenses

Ben Myslenski — Fri, 17 Mar 2023 12:13:33 GMT

you actually need common area licenses. You should be able to put in a request with Cisco to get them added. Make sure to add them as a device instead of creating a workspace first.