Call reporting

RobertWilliams30081 — Tue, 11 Apr 2023 03:07:30 GMT

Is it possible to create a call report to only display outbound calls to external parties?

Re: Call reporting

VoIP Engineer — Tue, 25 Apr 2023 12:23:18 GMT

Yes, there is some basic call reporting built into CUCM. You'll want to look for "CAR" - this can be found at:

Cisco Unified Serviceability -> Tools -> Cisco Unified CM CDR Analysis and Reporting

From there you'll want to Go to CDR -> Search.

Having said that, you may find that a third party call reporting tool is more user friendly. I recommend the free reporting tool VoIP Detective. You download the VM, deploy it on VMware or HyperV, and are able to pull a number of call reports. To your question specifically, you can create an outbound report that excludes any internal extensions.

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Call reporting

Re: Call reporting